Customer Feedback

We are grateful for customer feedback because it helps us to improve.

The comments and satisfaction ratings below are genuine and are updated regularly.


 

Happy 94.78% Satisfied 3.54% Unhappy 1.68%

 

  • John on 07/06/2017
  • Paul on 07/06/2017
  • Gordon on 06/06/2017
  • Gladys on 06/06/2017
  • Timothy on 06/06/2017
  • Stephen on 05/06/2017
  • John on 05/06/2017
  • P on 05/06/2017
  • Colin on 02/06/2017
  • David on 02/06/2017
  • Colin on 02/06/2017
  • Anonymous on 02/06/2017
  • Andrew on 02/06/2017
  • Philip on 01/06/2017
  • Simon on 31/05/2017
  • V on 31/05/2017
  • Spencer on 31/05/2017
  • Graeme on 31/05/2017
  • Roy on 31/05/2017
  • Jon on 31/05/2017
  • Israel on 31/05/2017
  • Sujan on 30/05/2017
  • Robert on 29/05/2017
  • P on 27/05/2017
  • Nick on 26/05/2017
  • Kevin on 26/05/2017
  • T on 26/05/2017
  • Mark on 26/05/2017
  • Jonathan on 26/05/2017
  • Ray on 25/05/2017
  • Lawrence on 25/05/2017
  • Josh on 25/05/2017
  • Roger on 24/05/2017
  • Ian on 24/05/2017
  • Roger on 24/05/2017
  • Robert on 24/05/2017
  • Ian on 24/05/2017
  • Roger on 23/05/2017
  • Nick on 23/05/2017
  • Yaniv on 22/05/2017
  • Robert on 19/05/2017
  • Charles on 19/05/2017
  • Tim on 18/05/2017
  • Dil on 18/05/2017
  • Gemma on 18/05/2017
  • Matthew on 17/05/2017
  • Eric on 17/05/2017
  • Rob on 16/05/2017
  • Lee on 16/05/2017
  • Peter on 15/05/2017
  • John on 14/05/2017
  • Royston on 12/05/2017
  • R. on 12/05/2017
  • Stephen on 12/05/2017
  • Jacqueline on 12/05/2017
  • John on 12/05/2017
  • Malcolm on 11/05/2017
  • Andrew on 11/05/2017
  • Anthony on 10/05/2017
  • Tommy on 10/05/2017
  • David on 10/05/2017
  • Timothy on 09/05/2017
  • Lisa on 09/05/2017
  • John on 09/05/2017
  • Colin on 09/05/2017
  • David on 09/05/2017
  • Royston on 09/05/2017
  • Will on 08/05/2017
  • William on 08/05/2017
  • Neil on 08/05/2017
  • Dave on 08/05/2017
  • Garry on 08/05/2017
  • Rob on 08/05/2017
  • Graeme on 08/05/2017
  • Alberto on 08/05/2017
  • Maram on 06/05/2017
  • John on 05/05/2017
  • Royston on 05/05/2017
  • Peter on 04/05/2017
  • This was unfortunate. Our delivery of focusers (from the US) was dispatched to us in two packages. The first arrived on schedule but Peter's focuser was in the second which arrived four days later.
  • FLO Response
  • Robbie on 04/05/2017
  • Mary on 04/05/2017
  • John on 02/05/2017
  • Chris on 30/04/2017
  • Paul on 28/04/2017
  • Ray on 28/04/2017
  • Ray on 28/04/2017
  • Steve on 28/04/2017
  • Mike on 27/04/2017
  • Mike on 27/04/2017
  • Phil on 26/04/2017
  • Andrew on 26/04/2017
  • Pete on 26/04/2017
  • Timothy on 26/04/2017
  • Alan on 25/04/2017
  • Alan on 25/04/2017
  • Kenneth on 24/04/2017
  • Kenneth emailed us saying he had ordered the wrong binocular. He requested we change the binocular from a 7x50 to a 10x50. We advised him saying we had edited his order but forgot to advise him of the resulting 3-day delay. Sorry Kenneth )-:
  • FLO Response
  • Mike on 24/04/2017
  • Adam on 24/04/2017
  • Chris on 24/04/2017
  • Thomas on 24/04/2017
  • Wayne on 24/04/2017
  • Elvis on 24/04/2017
  • Susan on 23/04/2017
  • Unfortunately as a UK retailer we cannot offer advice on US Customs fees/tariffs/Duty. Please contact your local customs office.
  • FLO Response
  • Paul on 21/04/2017
  • M on 21/04/2017
  • Julie on 20/04/2017
  • Gary on 20/04/2017
  • Anthony on 19/04/2017
  • Peter on 19/04/2017
  • Ali on 19/04/2017
  • Anthony on 18/04/2017
  • John on 18/04/2017
  • Martin on 18/04/2017
  • Ian on 18/04/2017
  • Ioan on 18/04/2017
  • Johan on 13/04/2017
  • Adam on 13/04/2017
  • Brian on 13/04/2017
  • Andrew on 12/04/2017
  • Erlandas on 12/04/2017
  • Colin on 12/04/2017
  • Chris on 12/04/2017
  • George on 11/04/2017
  • Adrian on 11/04/2017
  • Ioan on 11/04/2017
  • Walter on 11/04/2017
  • Chris on 10/04/2017
  • John on 10/04/2017
  • David on 10/04/2017
  • John on 10/04/2017
  • Robert on 10/04/2017
  • Greg on 10/04/2017
  • Alastair on 10/04/2017
  • D on 08/04/2017
  • Mike on 07/04/2017
  • Colin on 07/04/2017
  • Bill on 06/04/2017
  • Peter on 05/04/2017
  • Stavros on 05/04/2017
  • Robert on 05/04/2017
  • Catherine on 05/04/2017
  • Roy on 04/04/2017
  • N on 04/04/2017
  • Vincent on 03/04/2017
  • Anthony on 03/04/2017
  • Franci on 31/03/2017
  • Jeroen on 30/03/2017
  • Arnaud on 29/03/2017
  • Brian on 29/03/2017
  • David on 29/03/2017
  • Terry on 29/03/2017
  • Stuart on 28/03/2017
  • Stuart is right, we did miss the point the point he made in his email but have since made amends. Sorry Stuart.
  • FLO Response
  • Michael on 28/03/2017
  • Mal on 28/03/2017
  • Alan on 27/03/2017
  • Christopher on 27/03/2017
  • Graham on 27/03/2017
  • Ron on 27/03/2017
  • Derek on 27/03/2017
  • Martin on 27/03/2017
  • Richard on 27/03/2017
  • Mike on 24/03/2017
  • Michael on 24/03/2017
  • Andrew on 23/03/2017
  • David on 23/03/2017
  • Michael on 22/03/2017
  • Michael on 22/03/2017
  • Leon on 22/03/2017
  • Tim on 22/03/2017
  • Jano on 22/03/2017
  • Margaret on 22/03/2017
  • Tim on 21/03/2017
  • Derek on 21/03/2017
  • It appears Derek requested we contact him, then an hour or so later sent another email saying he was placing an order with a competitor. We closed his ticket on our helpdesk. He then emailed again requesting a call-back. We phoned him and he has placed an order with us so, as far as we can tell, all is well.
  • FLO Response
  • Neil on 21/03/2017
  • Anthony on 20/03/2017
  • Salvador on 17/03/2017
  • Margaret on 17/03/2017
  • Lars on 17/03/2017
  • Ernest on 17/03/2017
  • Chris on 16/03/2017
  • Tim on 16/03/2017
  • Paul on 16/03/2017
  • Trevor on 16/03/2017
  • Tim on 16/03/2017
  • Stephen on 15/03/2017
  • Stephen contacted us saying he was having his DSLR camera modified for astrophotography. He asked for our opinion on which filter should be fitted. We did not feel able to offer advice (we don't modify DSLR cameras) so suggested he ask the company doing the modification.
  • FLO Response
  • Marcin on 15/03/2017
  • D on 14/03/2017
  • Oyvind on 14/03/2017
  • Keith on 13/03/2017
  • Simon on 13/03/2017
  • Ante on 13/03/2017
  • Peter on 13/03/2017
  • Ante on 11/03/2017
  • Ben on 10/03/2017
  • Howard on 10/03/2017
  • Simon on 10/03/2017
  • Robert on 09/03/2017
  • Robert on 09/03/2017
  • Sidney on 09/03/2017
  • Sidney on 09/03/2017
  • Ian on 09/03/2017
  • Adrian on 08/03/2017
  • John on 07/03/2017
  • Ove on 07/03/2017
  • Mick on 06/03/2017
  • Clifford on 06/03/2017
  • Paul on 06/03/2017
  • Simon on 06/03/2017
  • Steve on 06/03/2017
  • Paul on 05/03/2017
  • Tony on 03/03/2017
  • Dominic on 03/03/2017
  • Alex on 03/03/2017
  • Veljko on 03/03/2017
  • Stephen on 03/03/2017
  • Steve on 02/03/2017
  • Petar on 02/03/2017
  • Derek on 02/03/2017
  • Tony on 02/03/2017
  • Tony on 01/03/2017
  • Geert on 01/03/2017
  • Noel on 28/02/2017
  • Ron on 28/02/2017
  • Adrian on 28/02/2017
  • Michael on 27/02/2017
  • Arunas on 27/02/2017
  • John on 27/02/2017
  • Domingo on 27/02/2017
  • Ray on 27/02/2017
  • Matthew on 27/02/2017
  • Charles on 24/02/2017
  • John on 23/02/2017
  • Cliff on 23/02/2017
  • Edward on 22/02/2017
  • Lorenzo on 22/02/2017
  • Nigel on 22/02/2017
  • D on 21/02/2017
  • Piia on 21/02/2017
  • Patrick on 21/02/2017
  • Morten on 21/02/2017
  • Michael on 20/02/2017
  • M on 20/02/2017
  • Martin on 20/02/2017
  • Martin on 20/02/2017
  • John on 19/02/2017
  • Paul on 17/02/2017
  • John on 17/02/2017
  • Edward on 17/02/2017
  • Oliver on 16/02/2017
  • Arunas on 16/02/2017
  • Jean-claude on 16/02/2017
  • Charles on 16/02/2017
  • Matt on 15/02/2017
  • Johan on 15/02/2017
  • Paul on 15/02/2017
  • Les on 14/02/2017
  • Paul on 14/02/2017
  • Stephen on 09/02/2017
  • Edward on 09/02/2017
  • Paul on 09/02/2017
  • Oops! Our product description was indeed out of date, we were listing a binocular that the manufacturer had discontinued. Fortunately we still had stock of the same binocular with 'black' rubber-armour and Paul was happy to change his choice from green to black. We like happy endings :-)
  • FLO Response
  • Anonymous on 08/02/2017
  • Kenneth on 08/02/2017
  • Paul on 08/02/2017
  • Stephen on 08/02/2017
  • Maurice on 08/02/2017
  • Anonymous on 07/02/2017
  • Ian on 07/02/2017
  • Barry on 07/02/2017
  • Jan on 07/02/2017
  • Charles on 07/02/2017
  • Phil on 07/02/2017
  • Brian on 07/02/2017
  • Ivor on 06/02/2017
  • A on 03/02/2017
  • Phil on 03/02/2017
  • Giovanni on 02/02/2017
  • Martin on 02/02/2017
  • Martin was very upset but we don't understand why. Our website advises 'Delivery 1-3 working days' and we were able to dispatch on day two for delivery on day three.
  • FLO Response
  • Alan on 02/02/2017
  • Gill on 01/02/2017
  • Paul on 01/02/2017
  • David on 01/02/2017
  • Mike on 01/02/2017
  • Paul on 31/01/2017
  • Paul on 31/01/2017
  • Ian on 31/01/2017
  • John on 31/01/2017
  • James on 31/01/2017
  • Paul on 30/01/2017
  • Martin on 30/01/2017
  • We cannot be sure but it sounds like a competitor had stock remaining on their shelf sourced prior to the manufacturer's price increase.
  • FLO Response
  • Steven on 30/01/2017
  • Tuomo on 30/01/2017
  • Andy on 28/01/2017
  • Michael on 28/01/2017
  • Terry on 28/01/2017
  • Arunas on 27/01/2017
  • Maurice on 27/01/2017
  • Nazar on 27/01/2017
  • Garry on 27/01/2017
  • David on 27/01/2017
  • John on 26/01/2017
  • Kevin on 26/01/2017
  • Oyvind on 26/01/2017
  • John on 25/01/2017
  • David on 24/01/2017
  • Ron. on 24/01/2017
  • Ronald on 24/01/2017
  • Terry on 24/01/2017
  • Apologies - we sent multiple updates in a short space of time which, if read out of order may have caused some confusion. Happy to say this is all resolved now :-)
  • FLO Response
  • John on 24/01/2017
  • Arthur on 24/01/2017
  • Hristiyan on 23/01/2017
  • Robert on 23/01/2017
  • E on 23/01/2017
  • Anthony on 23/01/2017
  • Jon on 22/01/2017
  • Phil on 20/01/2017
  • John on 20/01/2017
  • Mark on 19/01/2017
  • Simon on 19/01/2017
  • Hristiyan on 19/01/2017
  • Nazar on 19/01/2017
  • Andrew on 18/01/2017
  • Hristiyan on 18/01/2017
  • Arunas on 18/01/2017
  • Nazar on 18/01/2017
  • Arunas on 17/01/2017
  • Nazar on 17/01/2017
  • Thomas on 17/01/2017
  • Hristiyan on 16/01/2017
  • Hristiyan on 16/01/2017
  • Richard on 16/01/2017
  • Graeme on 14/01/2017
  • Craig on 12/01/2017
  • Arunas on 12/01/2017
  • Alan on 12/01/2017
  • Toby on 11/01/2017
  • Royston on 10/01/2017
  • Tim on 10/01/2017
  • Raoul on 10/01/2017
  • Giovanni on 09/01/2017
  • Darren on 09/01/2017
  • David on 09/01/2017
  • Jamie on 09/01/2017
  • Ken on 08/01/2017
  • Alan on 08/01/2017
  • Haller on 06/01/2017
  • Haller on 06/01/2017
  • Peter on 06/01/2017
  • Lawrence on 06/01/2017
  • David on 06/01/2017
  • We agree, the product info is a little ambiguous and we are sorry our explanation didn't help.
  • FLO Response
  • Paul on 05/01/2017
  • James on 05/01/2017
  • Alex on 04/01/2017
  • Derek on 04/01/2017
  • Michael on 03/01/2017
  • Nick on 03/01/2017
  • Adam on 03/01/2017
  • Gary on 03/01/2017
  • Steen on 03/01/2017
  • Bryon on 01/01/2017
  • Haller on 31/12/2016
  • John on 30/12/2016
  • Chris on 30/12/2016
  • John on 30/12/2016
  • Richard on 30/12/2016
  • Michael on 30/12/2016
  • Douglas on 29/12/2016
  • Chtis on 28/12/2016
  • Richard on 24/12/2016
  • Jennifer on 24/12/2016
  • Rebecca on 23/12/2016
  • Anthony on 22/12/2016
  • Garry on 22/12/2016
  • John on 22/12/2016
  • Phil on 21/12/2016
  • Michael on 20/12/2016
  • Frank on 20/12/2016
  • Alan on 20/12/2016
  • John on 20/12/2016
  • Neil on 19/12/2016
  • Charles on 16/12/2016
  • Karl on 16/12/2016
  • Karl on 16/12/2016
  • Ernest on 15/12/2016
  • Maria on 15/12/2016
  • Darren on 15/12/2016
  • Edward on 15/12/2016
  • Adrian on 14/12/2016
  • Corinna on 14/12/2016
  • Jason on 14/12/2016
  • Paul on 14/12/2016
  • Ian on 14/12/2016
  • David on 13/12/2016
  • Ian on 13/12/2016
  • Kathryn on 13/12/2016
  • Mike on 13/12/2016
  • Javier on 13/12/2016
  • Clive on 13/12/2016
  • Richard on 12/12/2016
  • Lorraine on 12/12/2016
  • Phil on 11/12/2016
  • Pete on 10/12/2016
  • Phil on 10/12/2016
  • Robert on 09/12/2016
  • Chris on 09/12/2016
  • David on 09/12/2016
  • Kevin on 09/12/2016
  • David on 09/12/2016
  • Sharon on 08/12/2016
  • Mark on 08/12/2016
  • Mark on 08/12/2016
  • It is rare but occasionally we encounter a situation where, despite our best efforts, we are unable to please someone. Unfortunately this is one of those situations. We have politely and respectfully suggested Mark place his order elsewhere.
  • FLO Response
  • Paul on 08/12/2016
  • S on 08/12/2016
  • Giampaolo on 07/12/2016
  • Marc on 07/12/2016
  • Kyrsty on 07/12/2016
  • Miikka on 07/12/2016
  • Robert on 05/12/2016
  • Jo on 05/12/2016
  • Len on 05/12/2016
  • Nick on 05/12/2016
  • Matt on 04/12/2016
  • Harold on 04/12/2016
  • Paul on 03/12/2016
  • Usama on 01/12/2016
  • Raymond on 01/12/2016
  • Philip on 01/12/2016
  • Usama on 30/11/2016
  • Kevin on 30/11/2016
  • Darren on 30/11/2016
  • Martin on 30/11/2016
  • Martin on 30/11/2016
  • Chris on 30/11/2016
  • Suz on 30/11/2016
  • David on 29/11/2016
  • Jon on 29/11/2016
  • Martin on 29/11/2016
  • Fred on 29/11/2016
  • Fred on 29/11/2016
  • Karl on 28/11/2016
  • Simon on 27/11/2016
  • Trina on 26/11/2016
  • Usama on 26/11/2016
  • Andrew on 25/11/2016
  • Unfortunately our Astrozap delivery was delayed one week in UK Customs.
  • FLO Response
  • Suz on 25/11/2016
  • Padraig on 25/11/2016
  • Ray on 25/11/2016
  • Pauline on 24/11/2016
  • Unfortunately Pauline bent a bolt while setting up her mount. We initially offered to send her a replacement bolt and included advice on how to remove the bent bolt. Pauline wasn't impressed. We then offered to collect the mount, replace the bolt, then return it to her. Pauline still wasn't impressed so we have sent her an entire new mount head. We like happy endings :-)
  • FLO Response
  • Philip on 24/11/2016
  • N on 23/11/2016
  • John on 22/11/2016
  • John on 22/11/2016
  • William on 22/11/2016
  • Peter on 22/11/2016
  • Phil on 22/11/2016
  • Amanda on 21/11/2016
  • Graham on 21/11/2016
  • Tim on 21/11/2016
  • Tim on 20/11/2016
  • Christopher on 19/11/2016
  • David on 19/11/2016
  • Iain on 18/11/2016
  • Nicu on 17/11/2016
  • Ralf on 16/11/2016
  • Stephanie on 16/11/2016
  • Thomas on 15/11/2016
  • Arunas on 15/11/2016
  • Peter on 15/11/2016
  • Judd on 15/11/2016
  • Paul on 14/11/2016
  • Andrew on 14/11/2016
  • Charles on 14/11/2016
  • Peter on 14/11/2016
  • Arunas on 14/11/2016
  • Eros on 12/11/2016
  • David on 11/11/2016
  • R on 11/11/2016
  • Phil on 11/11/2016
  • Philip on 11/11/2016
  • Peter on 11/11/2016
  • Antonio on 11/11/2016
  • Stuart on 11/11/2016
  • Eric on 10/11/2016
  • Jeremy on 10/11/2016
  • Phil on 10/11/2016
  • Sj on 10/11/2016
  • Geoffrey on 10/11/2016
  • Phil on 10/11/2016
  • Phil on 09/11/2016
  • Piero on 09/11/2016
  • Phil on 09/11/2016
  • Nalin on 09/11/2016
  • Eric on 09/11/2016
  • Robert on 08/11/2016
  • This must be a misunderstanding because our website is displaying the out of stock amber lorry and the correct 10-15 working day ETA (they are sourced from the US).
  • FLO Response
  • Iain on 08/11/2016
  • Ian on 03/11/2016
  • Mark on 03/11/2016
  • Vincent on 03/11/2016
  • Ian on 03/11/2016
  • Ian on 02/11/2016
  • James on 02/11/2016
  • Henry on 02/11/2016
  • Andrew on 01/11/2016
  • James on 01/11/2016
  • Martin on 01/11/2016
  • Brian on 01/11/2016
  • Mark on 31/10/2016
  • We are not sure what caused this confusion but fortunately Mark's order was delayed only three days.
  • FLO Response
  • Brian on 31/10/2016
  • Errol on 31/10/2016
  • Roy on 31/10/2016
  • Peter on 31/10/2016
  • Paul on 31/10/2016
  • Philip on 28/10/2016
  • Tim on 28/10/2016
  • Padraig on 28/10/2016
  • Nazar on 28/10/2016
  • Jose on 28/10/2016
  • Nazar on 28/10/2016
  • Paul on 27/10/2016
  • Lars on 27/10/2016
  • Paul on 27/10/2016
  • Ernest on 26/10/2016
  • Robert on 26/10/2016
  • Mark on 26/10/2016
  • David on 25/10/2016
  • Jeffrey on 25/10/2016
  • Ernest on 25/10/2016
  • Gordon on 24/10/2016
  • Kevin on 24/10/2016
  • James on 24/10/2016
  • Peter on 24/10/2016
  • Jane on 21/10/2016
  • Scott on 21/10/2016
  • Bob on 20/10/2016
  • Tim on 20/10/2016
  • Terence on 20/10/2016
  • Anselm on 20/10/2016
  • Bastian on 20/10/2016
  • Peter on 19/10/2016
  • Dolores on 18/10/2016
  • Dolores asked if we would price-match a grey-importer's price for a Vortex binocular listed on eBay. We explained we were not a Vortex stockist so could not. Dolores wanted to buy the binocular from us, not the eBay trader, so asked if we could source one for her. We said we could not but mentioned we were in discussion with Vortex with a view to becoming a stockist so the situation might change. Dolores decided to wait. We advised her the discussions might take some time and recommended she order one from an existing Vortex stockist. Dolores wasn't happy. (Our discussions with Vortex have gone well so we will begin offering Vortex optics around mid-November).
  • FLO Response
  • Lars on 18/10/2016
  • Anselm on 18/10/2016
  • Neil on 18/10/2016
  • Andrew on 17/10/2016
  • Barry on 17/10/2016
  • Padraig on 17/10/2016
  • Håkan on 17/10/2016
  • Hubert on 17/10/2016
  • Ann on 15/10/2016
  • Stephen on 14/10/2016
  • Christopher on 14/10/2016
  • Roderick on 12/10/2016
  • John on 12/10/2016
  • Robert on 12/10/2016
  • Anthony on 11/10/2016
  • Ron on 11/10/2016
  • Ernest on 11/10/2016
  • William on 11/10/2016
  • Phil on 11/10/2016
  • David on 11/10/2016
  • Corinna on 11/10/2016
  • Jamie on 10/10/2016
  • Matthias on 10/10/2016
  • Raanan on 10/10/2016
  • Kimmo on 10/10/2016
  • Phil on 10/10/2016
  • Lars on 09/10/2016
  • Padraig on 07/10/2016
  • Simon on 06/10/2016
  • Ernest on 05/10/2016
  • Invernici on 05/10/2016
  • Gordon on 05/10/2016
  • Gordon's comment refers to a new product from Celestron that is not scheduled for release here in the UK until Nov/Dec 2016.
  • FLO Response
  • Richard on 05/10/2016
  • Dean on 05/10/2016
  • Raymond on 04/10/2016
  • Tamader on 04/10/2016
  • Stephen on 04/10/2016
  • Nazar on 04/10/2016
  • Steve on 03/10/2016
  • John on 03/10/2016
  • Rogier on 03/10/2016
  • David on 01/10/2016
  • Ernest on 30/09/2016
  • Ernest on 30/09/2016
  • Roy on 30/09/2016
  • Nikolaos on 30/09/2016
  • Paul on 29/09/2016
  • John on 29/09/2016
  • Thomas on 29/09/2016
  • Diana on 29/09/2016
  • Ray on 29/09/2016
  • Andy on 29/09/2016
  • Trevor on 28/09/2016
  • Stavros on 28/09/2016
  • Martin on 28/09/2016
  • Laurie on 27/09/2016
  • Vassilis on 27/09/2016
  • John on 26/09/2016
  • Howard on 26/09/2016
  • Noel on 26/09/2016
  • Nikolaos on 26/09/2016
  • George on 23/09/2016
  • Tania on 23/09/2016
  • Harry on 23/09/2016
  • Ken on 23/09/2016
  • Noel on 22/09/2016
  • Denis on 22/09/2016
  • Denis on 22/09/2016
  • Denis on 22/09/2016
  • John on 21/09/2016
  • Brendan on 21/09/2016
  • Paul on 20/09/2016
  • Innes on 20/09/2016
  • Errol on 19/09/2016
  • David on 16/09/2016
  • Ritchie on 15/09/2016
  • Clive on 14/09/2016
  • Jeffrey on 14/09/2016
  • Andy on 14/09/2016
  • Westbury on 14/09/2016
  • Pamela on 13/09/2016
  • Marios on 13/09/2016
  • David on 13/09/2016
  • Matthew on 13/09/2016
  • Fred on 12/09/2016
  • Paul on 12/09/2016
  • Daniel on 12/09/2016
  • Matthew on 12/09/2016
  • Paul on 12/09/2016
  • Edward on 08/09/2016
  • Lisa on 07/09/2016
  • Jeffrey on 07/09/2016
  • Jeffrey on 07/09/2016
  • Fred on 06/09/2016
  • Mike on 06/09/2016
  • We tried to help but Mike wanted a product that we don't stock and, as far as we know, is not available.
  • FLO Response
  • Trefor on 06/09/2016
  • Fawad on 06/09/2016
  • Gerry on 06/09/2016
  • John on 05/09/2016
  • Ernest on 04/09/2016
  • Paul on 02/09/2016
  • Dominic on 02/09/2016
  • Pat on 01/09/2016
  • Anonymous on 31/08/2016
  • Bob on 31/08/2016
  • Murray on 31/08/2016
  • Thomas on 31/08/2016
  • Javier on 31/08/2016
  • Javier's order was delayed one day due to a bank holiday (in the United Kingdom and Ireland a 'bank holiday' is a public holiday, when banks and many businesses are closed).
  • FLO Response
  • Ken on 31/08/2016
  • Iain on 30/08/2016
  • Gordon on 30/08/2016
  • Sorry Gordon. You changed your email address during our conversation so my colleague didn't have the history of our previous comments. He thought your email was a new enquiry.
  • FLO Response
  • Ernest on 30/08/2016
  • Jeffrey on 30/08/2016
  • Mark on 30/08/2016
  • Charles on 30/08/2016
  • Polly on 30/08/2016
  • Fotios on 30/08/2016
  • Ramis on 29/08/2016
  • Gary on 26/08/2016
  • Laurie on 26/08/2016
  • Kimmett on 25/08/2016
  • John on 25/08/2016
  • Andrew on 24/08/2016
  • Vicaro on 24/08/2016
  • Stuart on 24/08/2016
  • Atik discontinued their 383L+ Colour camera only because the sensor manufacturer discontinued the sensor. It remains a very good camera, we are confident you will be pleased :-)
  • FLO Response
  • Scott on 23/08/2016
  • David on 23/08/2016
  • John on 23/08/2016
  • Dave on 22/08/2016
  • Peter on 22/08/2016
  • S on 19/08/2016
  • S on 19/08/2016
  • Charles on 19/08/2016
  • P on 18/08/2016
  • Peter on 18/08/2016
  • Peter on 18/08/2016
  • Stephen on 17/08/2016
  • Terry on 17/08/2016
  • Danny on 16/08/2016
  • Mark on 16/08/2016
  • Derek on 16/08/2016
  • Michael on 16/08/2016
  • Stuart on 15/08/2016
  • Martin on 12/08/2016
  • Stephen on 12/08/2016
  • Stephen on 12/08/2016
  • David on 11/08/2016
  • Stephen on 11/08/2016
  • Gordon on 10/08/2016
  • James on 10/08/2016
  • Fred on 10/08/2016
  • Nikolaos on 10/08/2016
  • Wilhelmus on 09/08/2016
  • Graham on 09/08/2016
  • Stephen on 08/08/2016
  • John on 08/08/2016
  • Wojciech on 08/08/2016
  • William on 08/08/2016
  • Ryan on 07/08/2016
  • Andrew on 05/08/2016
  • Dan on 04/08/2016
  • John on 04/08/2016
  • Michiel on 04/08/2016
  • Dave on 03/08/2016
  • Benjamin on 03/08/2016
  • Dave on 03/08/2016
  • Steve on 03/08/2016
  • Anthony on 03/08/2016
  • Patricio on 02/08/2016
  • Divemad on 02/08/2016
  • John on 02/08/2016
  • Abe on 02/08/2016
  • Alan on 01/08/2016
  • Sean on 01/08/2016
  • David on 29/07/2016
  • John on 28/07/2016
  • Paul on 28/07/2016
  • Jayne on 28/07/2016
  • Gareth on 28/07/2016
  • Chris on 28/07/2016
  • Nick on 27/07/2016
  • Norm on 27/07/2016
  • Jarmo on 27/07/2016
  • Cliff on 25/07/2016
  • Stewart on 25/07/2016
  • Derek on 25/07/2016
  • Martin on 25/07/2016
  • Rachel on 24/07/2016
  • Anonymous on 23/07/2016
  • Jayne on 22/07/2016
  • Douglas on 22/07/2016
  • Jeffrey on 21/07/2016
  • D on 21/07/2016
  • K on 21/07/2016
  • David on 20/07/2016
  • Robert on 20/07/2016
  • Kevin on 20/07/2016
  • Steven on 20/07/2016
  • John on 20/07/2016
  • Alan on 19/07/2016
  • Francisco on 19/07/2016
  • David on 19/07/2016
  • Ioannis on 19/07/2016
  • Morten on 18/07/2016
  • Laurie on 18/07/2016
  • Michael on 17/07/2016
  • Margaret on 17/07/2016
  • Alan on 17/07/2016
  • Peter on 16/07/2016
  • Andrew on 15/07/2016
  • Stephen on 15/07/2016
  • Stefano on 15/07/2016
  • Garry on 14/07/2016
  • David on 14/07/2016
  • Paul on 13/07/2016
  • John on 12/07/2016
  • Malcolm on 11/07/2016
  • Al on 11/07/2016
  • Adam on 11/07/2016
  • Phil on 10/07/2016
  • Lars on 07/07/2016
  • Peter on 07/07/2016
  • Richard on 07/07/2016
  • Kin on 06/07/2016
  • When you placed your order our website displayed 7-10 days ETA. Unfortunately when our delivery arrived it did not include the item you ordered, though it should have. We didn't mean our offer of a refund to offend and are truly sorry for the delay.
  • FLO Response
  • Ronald on 06/07/2016
  • Graeme on 06/07/2016
  • Steve on 04/07/2016
  • S on 04/07/2016
  • Chris on 04/07/2016
  • Tony on 04/07/2016
  • Since we spoke Malta has been added to the list of available destinations :-) Simply add an item to your shopping cart then select 'Malta' at the Checkout to see the delivery charge. HTH
  • FLO Response
  • Dan on 03/07/2016
  • Hilary on 01/07/2016
  • M on 30/06/2016
  • Peter on 30/06/2016
  • Hilary on 30/06/2016
  • Lawrence on 29/06/2016
  • Chris on 29/06/2016
  • John on 28/06/2016
  • Jonny on 27/06/2016
  • Tom on 27/06/2016
  • Richard on 27/06/2016
  • Natasha on 26/06/2016
  • Anthony on 25/06/2016
  • Theodosis on 24/06/2016
  • Rob on 23/06/2016
  • James on 23/06/2016
  • Stephen on 22/06/2016
  • Andrew on 22/06/2016
  • Paul on 22/06/2016
  • Chris on 21/06/2016
  • Andrew on 21/06/2016
  • Scott on 20/06/2016
  • Roger on 17/06/2016
  • Elston on 17/06/2016
  • Des on 16/06/2016
  • Kenneth on 15/06/2016
  • John on 15/06/2016
  • Robert on 15/06/2016
  • Simon on 15/06/2016
  • Trevor on 15/06/2016
  • Robert on 15/06/2016
  • Rosalind on 14/06/2016
  • Anthony on 14/06/2016
  • George on 14/06/2016
  • Ron on 14/06/2016
  • Peter on 13/06/2016
  • Peter on 13/06/2016
  • Eddie on 13/06/2016
  • Stephen on 10/06/2016
  • David on 10/06/2016
  • Theodosis on 10/06/2016
  • Ruth on 10/06/2016
  • Andrew on 10/06/2016
  • Andrew on 10/06/2016
  • Stephen on 09/06/2016
  • Tony on 09/06/2016
  • Yo on 09/06/2016
  • James on 09/06/2016
  • Barry on 09/06/2016
  • Dr Robert on 09/06/2016
  • Sean on 08/06/2016
  • Anthony on 08/06/2016
  • Robin on 07/06/2016
  • Paul on 06/06/2016
  • Philip on 06/06/2016
  • Pat on 06/06/2016
  • Joy on 03/06/2016
  • Derrick on 03/06/2016
  • Neil on 03/06/2016
  • Neil on 02/06/2016
  • Ronald on 02/06/2016
  • Paul on 02/06/2016
  • Trevor on 02/06/2016
  • Douglas on 01/06/2016
  • Richard on 01/06/2016
  • Michael on 01/06/2016
  • Ken on 01/06/2016
  • Paul on 31/05/2016
  • Anonymous on 31/05/2016
  • Malcolm on 31/05/2016
  • Dilip on 31/05/2016
  • Clifford on 31/05/2016
  • A on 27/05/2016
  • George on 27/05/2016
  • Valerie on 27/05/2016
  • Rupen on 26/05/2016
  • Robin on 26/05/2016
  • Michael on 26/05/2016
  • Ryan on 26/05/2016
  • Christopher on 26/05/2016
  • Mark on 25/05/2016
  • Mchugh on 25/05/2016
  • Neil on 25/05/2016
  • Chairman on 25/05/2016
  • Andi on 25/05/2016
  • D on 25/05/2016
  • Ronald on 24/05/2016
  • James on 24/05/2016
  • Wayne on 24/05/2016
  • J on 24/05/2016
  • D on 23/05/2016
  • Christian on 23/05/2016
  • Brian on 23/05/2016
  • Alan on 23/05/2016
  • Hubert on 23/05/2016
  • Kevin on 21/05/2016
  • Julien on 20/05/2016
  • Julien on 20/05/2016
  • Margaret on 20/05/2016
  • Robert on 19/05/2016
  • Ken on 19/05/2016
  • Mirko on 18/05/2016
  • Vince on 17/05/2016
  • Mike on 17/05/2016
  • Garry on 17/05/2016
  • Brendan on 17/05/2016
  • Ken on 17/05/2016
  • Garry on 17/05/2016
  • Robin on 16/05/2016
  • Roger on 14/05/2016
  • Anthony on 13/05/2016
  • Ian on 13/05/2016
  • Mark on 12/05/2016
  • Robert on 12/05/2016
  • Christopher on 10/05/2016
  • James on 10/05/2016
  • Ken on 10/05/2016
  • Roger on 10/05/2016
  • Steve on 09/05/2016
  • Raymond on 06/05/2016
  • S on 06/05/2016
  • Concetto on 06/05/2016
  • David on 06/05/2016
  • James on 06/05/2016
  • Steve on 05/05/2016
  • Alan on 05/05/2016
  • James on 05/05/2016
  • Chris on 05/05/2016
  • Robin on 05/05/2016
  • Nigel on 04/05/2016
  • Michael on 04/05/2016
  • Alistair on 04/05/2016
  • Sorry we were unable to source a shorter cable.
  • FLO Response
  • Neil on 04/05/2016
  • Jayne on 04/05/2016
  • Tim on 04/05/2016
  • When choosing the best way to deliver an item we consider not only it's size and weight, we also consider it's value. High-value items are delivered via courier for extra peace-of-mind.
  • FLO Response
  • Winston on 04/05/2016
  • Doug on 04/05/2016
  • Philip on 03/05/2016
  • John on 03/05/2016
  • J on 03/05/2016
  • Trevor on 03/05/2016
  • Mark on 03/05/2016
  • Julie on 01/05/2016
  • Michael on 29/04/2016
  • Kim on 29/04/2016
  • Kim on 29/04/2016
  • James on 29/04/2016
  • Gordon on 28/04/2016
  • John on 28/04/2016
  • Juliet on 27/04/2016
  • David on 27/04/2016
  • Alan on 27/04/2016
  • Wayne on 26/04/2016
  • Joan on 26/04/2016
  • Alex on 26/04/2016
  • Peter on 26/04/2016
  • Philip on 25/04/2016
  • Mark on 25/04/2016
  • David on 25/04/2016
  • Roger on 25/04/2016
  • Trefor on 25/04/2016
  • We are not a retailer for Ioptron so were unable to advise on the Ioptron CEM60's load bearing capacity. We did however provide weight in kilos for all the items listed.
  • FLO Response
  • Mark on 22/04/2016
  • Mark on 22/04/2016
  • Robin on 22/04/2016
  • Peter on 22/04/2016
  • Don on 21/04/2016
  • Jeevaraj on 21/04/2016
  • Sheraz on 20/04/2016
  • Terence on 20/04/2016
  • Paul on 20/04/2016
  • Martin on 20/04/2016
  • Harry on 20/04/2016
  • Susan on 20/04/2016
  • Roland on 20/04/2016
  • Kartikeya on 20/04/2016
  • Peter on 19/04/2016
  • Iain on 19/04/2016
  • Iain on 19/04/2016
  • Neville on 19/04/2016
  • Charles on 18/04/2016
  • Charles' contacted us with several questions and a number of specific requirements. Unfortunately no telescope could fulfil them all so we asked him which of his requirements was highest priority. He wasn't pleased.
  • FLO Response
  • Peter on 18/04/2016
  • Peter on 18/04/2016
  • Paul on 15/04/2016
  • Derek on 15/04/2016
  • Alex on 15/04/2016
  • Mark on 15/04/2016
  • A on 14/04/2016
  • Ronald on 14/04/2016
  • Catherine on 14/04/2016
  • Felix on 13/04/2016
  • Michael on 13/04/2016
  • Rod on 13/04/2016
  • Mark on 13/04/2016
  • Robin on 13/04/2016
  • Julian on 13/04/2016
  • Twaambo on 12/04/2016
  • Peter on 12/04/2016
  • John on 11/04/2016
  • Roy on 11/04/2016
  • Roland on 11/04/2016
  • John on 08/04/2016
  • Iain on 07/04/2016
  • Iain on 06/04/2016
  • Andrew on 06/04/2016
  • Tony on 06/04/2016
  • Chris on 06/04/2016
  • Bruno on 05/04/2016
  • Michael on 04/04/2016
  • Gary on 04/04/2016
  • Derek on 04/04/2016
  • Stephen on 04/04/2016
  • Paul on 04/04/2016
  • A on 31/03/2016
  • A on 31/03/2016
  • Mark on 31/03/2016
  • Sorry Mark. Unfortunately DHL don't currently offer a Saturday delivery service to your location but if you can give us a few days notice we can usually arrange delivery via a different courier.
  • FLO Response
  • Paul on 31/03/2016
  • James on 31/03/2016
  • Roland on 31/03/2016
  • Fraser on 30/03/2016
  • Ronald on 30/03/2016
  • Andrew on 30/03/2016
  • Douglas on 30/03/2016
  • Derek on 30/03/2016
  • Superkronz on 29/03/2016
  • John on 29/03/2016
  • Mark had a lot of questions for us after reading a book on astrophotography - too many for a helpdesk email. We suggested we phone him for a chat. He agreed and the conversation went well.
  • FLO Response
  • Lisa on 24/03/2016
  • Bill on 23/03/2016
  • M on 22/03/2016
  • Paul on 22/03/2016
  • Kenneth on 22/03/2016
  • Trevor on 22/03/2016
  • Alan on 21/03/2016
  • Anthony on 21/03/2016
  • George on 21/03/2016
  • Paul on 21/03/2016
  • Ian on 21/03/2016
  • Andrzej on 21/03/2016
  • Grogfish on 21/03/2016
  • Ak on 21/03/2016
  • Jane on 21/03/2016
  • This was a misunderstanding. We advised Jane her telescope would be delivered direct to her from Skywatcher's UK warehouse. Jane was concerned this might delay delivery but it didn't. It arrived next day and Jane was delighted :-)
  • FLO Response
  • Mark on 21/03/2016
  • Chris on 18/03/2016
  • Les on 18/03/2016
  • Ak on 17/03/2016
  • Ken on 17/03/2016
  • John on 16/03/2016
  • Ian on 16/03/2016
  • Peter on 16/03/2016
  • Kyle on 16/03/2016
  • Mike on 16/03/2016
  • Geoff on 16/03/2016
  • Dean on 16/03/2016
  • John on 16/03/2016
  • James on 15/03/2016
  • Andrew on 15/03/2016
  • Michael on 15/03/2016
  • Ken on 14/03/2016
  • John on 14/03/2016
  • John on 11/03/2016
  • James on 10/03/2016
  • Mark on 10/03/2016
  • Tim on 10/03/2016
  • David on 09/03/2016
  • John on 09/03/2016
  • Mike on 09/03/2016
  • Steven on 09/03/2016
  • Ryan on 08/03/2016
  • Leslie on 08/03/2016
  • T on 07/03/2016
  • Maurizio on 07/03/2016
  • Anthony on 07/03/2016
  • Jonas on 07/03/2016
  • Edward on 07/03/2016
  • Andrew on 07/03/2016
  • George on 05/03/2016
  • Chris on 04/03/2016
  • Kim on 04/03/2016
  • Kerry on 04/03/2016
  • Alan on 04/03/2016
  • Simon on 03/03/2016
  • Nigel on 03/03/2016
  • Peter on 02/03/2016
  • John on 02/03/2016
  • Keith on 02/03/2016
  • T on 02/03/2016
  • Keith on 01/03/2016
  • John on 01/03/2016
  • Alan on 01/03/2016
  • Richard on 01/03/2016
  • George on 29/02/2016
  • Henry on 29/02/2016
  • Colin on 29/02/2016
  • Sarah on 29/02/2016
  • Conor on 29/02/2016
  • Mark on 29/02/2016
  • T on 29/02/2016
  • Ken on 29/02/2016
  • Anthony on 26/02/2016
  • Alan on 26/02/2016
  • John on 26/02/2016
  • Nigel on 26/02/2016
  • Apologies for the delay, the manufacturer builds them to order but ran out of one of the components.
  • FLO Response
  • David on 25/02/2016
  • Iain on 25/02/2016
  • Wayne on 25/02/2016
  • Ron on 24/02/2016
  • Peter on 23/02/2016
  • Mark on 23/02/2016
  • Neil on 22/02/2016
  • Groovy on 22/02/2016
  • Reid on 22/02/2016
  • Peter on 22/02/2016
  • James on 22/02/2016
  • Eric on 22/02/2016
  • Alistair on 22/02/2016
  • Anthony on 19/02/2016
  • Arthur on 18/02/2016
  • Richard on 18/02/2016
  • William on 18/02/2016
  • Richard on 18/02/2016
  • Ana on 18/02/2016
  • Hugh on 17/02/2016
  • Mateusz on 17/02/2016
  • Jaspal on 17/02/2016
  • Sue on 17/02/2016
  • Ann on 16/02/2016
  • Robert on 16/02/2016
  • D on 16/02/2016
  • David on 15/02/2016
  • Rebecca on 15/02/2016
  • Kenneth on 15/02/2016
  • Olivier on 15/02/2016
  • Gordon on 15/02/2016
  • James on 15/02/2016
  • Phil on 15/02/2016
  • David on 12/02/2016
  • Eric on 12/02/2016
  • David on 11/02/2016
  • Ken on 11/02/2016
  • Jennifer on 11/02/2016
  • Michael on 11/02/2016
  • Ken on 11/02/2016
  • Martin on 11/02/2016
  • Ruth on 10/02/2016
  • Andrew on 10/02/2016
  • Tim on 10/02/2016
  • Bo on 10/02/2016
  • Antonio on 10/02/2016
  • David on 09/02/2016
  • John on 09/02/2016
  • Peter on 09/02/2016
  • Gareth on 09/02/2016
  • Tim on 08/02/2016
  • Chris on 08/02/2016
  • Iain on 05/02/2016
  • Julia on 05/02/2016
  • Dan on 04/02/2016
  • Graham on 04/02/2016
  • Paul on 04/02/2016
  • Lenis on 04/02/2016
  • Douglas on 04/02/2016
  • Sandra on 03/02/2016
  • David on 03/02/2016
  • Michael on 03/02/2016
  • Michael on 03/02/2016
  • Tim on 02/02/2016
  • Jm on 02/02/2016
  • Neil on 02/02/2016
  • Peter on 02/02/2016
  • Gareth on 02/02/2016
  • Nick on 01/02/2016
  • Mannie on 01/02/2016
  • Dan on 01/02/2016
  • Peter on 01/02/2016
  • Mei-yee on 01/02/2016
  • Dave on 01/02/2016
  • Peter on 29/01/2016
  • Tim on 29/01/2016
  • Chris on 29/01/2016
  • Glyn on 28/01/2016
  • Sorry we were unable to deliver on the date you specified (one of the three items was out of stock). Your order has been cancelled and refunded.
  • FLO Response
  • David on 28/01/2016
  • Martin on 28/01/2016
  • Owen on 28/01/2016
  • Andy on 28/01/2016
  • Chris on 27/01/2016
  • Marcello on 27/01/2016
  • Florin on 27/01/2016
  • Karl on 27/01/2016
  • Belinda on 27/01/2016
  • Mark on 27/01/2016
  • Paul on 26/01/2016
  • Richard on 26/01/2016
  • Geoffrey on 26/01/2016
  • Ian on 26/01/2016
  • Anonymous on 26/01/2016
  • Anonymous on 25/01/2016
  • Chris on 25/01/2016
  • Clive on 25/01/2016
  • Philip on 25/01/2016
  • Len on 25/01/2016
  • Gabi on 25/01/2016
  • Rob on 25/01/2016
  • David on 23/01/2016
  • Clive on 22/01/2016
  • Rob on 22/01/2016
  • Matthew on 22/01/2016
  • Norman on 22/01/2016
  • Sue on 21/01/2016
  • Dave on 21/01/2016
  • Anonymous on 21/01/2016
  • Norman on 20/01/2016
  • Douglas on 20/01/2016
  • Mick on 19/01/2016
  • Douglas on 19/01/2016
  • Will on 19/01/2016
  • Will on 19/01/2016
  • Paul on 18/01/2016
  • K on 18/01/2016
  • Scott on 18/01/2016
  • Rob on 18/01/2016
  • Malcolm on 18/01/2016
  • Arthur on 18/01/2016
  • Richard on 18/01/2016
  • Ernie on 15/01/2016
  • Jim on 15/01/2016
  • Simon on 15/01/2016
  • Mike on 14/01/2016
  • Norman on 13/01/2016
  • Hadyn on 13/01/2016
  • Adrian on 13/01/2016
  • E on 12/01/2016
  • David on 12/01/2016
  • James on 12/01/2016
  • Michael on 12/01/2016
  • Kieron on 12/01/2016
  • Stephen on 12/01/2016
  • Null on 12/01/2016
  • Robert on 12/01/2016
  • Mark on 12/01/2016
  • James on 12/01/2016
  • Iain on 11/01/2016
  • David on 11/01/2016
  • David on 11/01/2016
  • Anthony on 11/01/2016
  • Peter on 11/01/2016
  • Andy on 11/01/2016
  • Matthew on 11/01/2016
  • Michael on 09/01/2016
  • Christopher on 08/01/2016
  • Neil on 08/01/2016
  • John on 08/01/2016
  • David on 08/01/2016
  • David on 08/01/2016
  • David on 08/01/2016
  • John on 08/01/2016
  • Nigel on 08/01/2016
  • Nigel on 08/01/2016
  • Anthony on 07/01/2016
  • Peter on 07/01/2016
  • Adam on 07/01/2016
  • David on 07/01/2016
  • Kevin on 07/01/2016
  • Julian on 07/01/2016
  • Robert on 06/01/2016
  • Stephen on 06/01/2016
  • Richard on 06/01/2016
  • Darren on 06/01/2016
  • Darren on 05/01/2016
  • Darren on 05/01/2016
  • Ron on 05/01/2016
  • Florin on 04/01/2016
  • Derek on 04/01/2016
  • Michael on 04/01/2016
  • I on 04/01/2016
  • Anthony on 04/01/2016
  • David on 04/01/2016
  • Trevor on 04/01/2016
  • Stephen on 04/01/2016
  • Charlie on 04/01/2016
  • Burbank on 30/12/2015
  • Z on 30/12/2015
  • Simon on 30/12/2015
  • Tom on 29/12/2015
  • Scott on 29/12/2015
  • Tim on 29/12/2015
  • Sylman5 on 29/12/2015
  • Emma on 29/12/2015
  • Alma on 29/12/2015
  • Gareth on 22/12/2015
  • This was received in response to an email we sent during our busiest week, the one before Christmas, advising customers FedEx deliveries might take a day or two longer than normal. Fortunately Gareth's delivery arrived Christmas eve :-)
  • FLO Response
  • Malc on 22/12/2015
  • Unfortunately we don't offer a gift-wrap service for telescopes. They are too large and we are not confident gift-wrapping would survive delivery via courier.
  • FLO Response
  • Lisa on 22/12/2015
  • Darren on 21/12/2015
  • Stephen on 21/12/2015
  • Angela on 21/12/2015
  • Norman on 21/12/2015
  • Norman's complaint was received in response to an email we sent during our busiest week, the one before Christmas, advising customers FedEx deliveries might take a day or two longer than normal. Fortunately his order was delivered on time and before Christmas :-)
  • FLO Response
  • David on 21/12/2015
  • Michelle on 21/12/2015
  • John on 21/12/2015
  • Morris on 21/12/2015
  • Philip on 21/12/2015
  • John on 20/12/2015
  • Andy on 20/12/2015
  • Barbara on 19/12/2015
  • We don't usually quote delivery dates, preferring instead to quote an ETA (i.e. 1-3 working days) on our product description pages. Fortunately Barbara's telescope was in stock so was was delivered overnight.
  • FLO Response
  • Steve on 19/12/2015
  • Steve on 19/12/2015
  • Tim on 18/12/2015
  • David on 18/12/2015
  • Ann on 17/12/2015
  • Steven on 16/12/2015
  • B on 15/12/2015
  • Michael on 15/12/2015
  • This was a misunderstanding. When Michael contacted us he wasn't receiving our emailed updates (probably in his spam folder) so we asked him to login to his account at our website where he was able to read them and find his tracking number. His delivery had already been dispatched so arrived the following day :-)
  • FLO Response
  • Judy on 15/12/2015
  • Trevor on 15/12/2015
  • Laura on 14/12/2015
  • Keith on 14/12/2015
  • Paul on 14/12/2015
  • Paul on 14/12/2015
  • Alastair on 14/12/2015
  • Max on 14/12/2015
  • Stephen on 14/12/2015
  • Peter on 14/12/2015
  • Max on 14/12/2015
  • Bren on 14/12/2015
  • Edward on 11/12/2015
  • H on 11/12/2015
  • Angela on 11/12/2015
  • Philip on 11/12/2015
  • Anthony on 11/12/2015
  • Peter on 10/12/2015
  • Peter on 10/12/2015
  • Luca on 09/12/2015
  • Peter on 09/12/2015
  • Chris on 09/12/2015
  • Jennifer on 09/12/2015
  • Peter on 09/12/2015
  • Penny on 09/12/2015
  • Alon on 09/12/2015
  • Judith on 09/12/2015
  • Ian on 09/12/2015
  • Robert on 08/12/2015
  • Ian on 08/12/2015
  • Kenneth on 08/12/2015
  • Claude on 08/12/2015
  • Anthony on 07/12/2015
  • Anthony on 07/12/2015
  • Hadyn on 07/12/2015
  • Wilhelm on 07/12/2015
  • Pauline on 07/12/2015
  • John on 07/12/2015
  • Steve on 05/12/2015
  • Arthur on 05/12/2015
  • Mark on 04/12/2015
  • Lewis on 04/12/2015
  • G on 04/12/2015
  • Lorraine on 04/12/2015
  • Carol on 04/12/2015
  • Christina on 03/12/2015
  • Tony on 03/12/2015
  • Robert on 03/12/2015
  • David on 02/12/2015
  • Brian on 02/12/2015
  • We are sorry to hear this wasn't convenient for you but all high value deliveries require a signature, for details please see our Delivery Information page.
  • FLO Response
  • Aman on 02/12/2015
  • John on 02/12/2015
  • Karen on 01/12/2015
  • Kim on 01/12/2015
  • Paul on 01/12/2015
  • Paul on 30/11/2015
  • We responded saying we had received an email from you with a title but no content. We don't know why, email can be strange sometimes :-)
  • FLO Response
  • Graham on 30/11/2015
  • Michael on 30/11/2015
  • Eric on 30/11/2015
  • Albert on 30/11/2015
  • Caitlin on 30/11/2015
  • Stephen on 30/11/2015
  • Pam on 30/11/2015
  • Steven on 30/11/2015
  • Robin on 28/11/2015
  • Amy on 27/11/2015
  • David on 27/11/2015
  • Adrian on 27/11/2015
  • Nancy on 27/11/2015
  • Dianne on 27/11/2015
  • Dianne on 26/11/2015
  • Martin on 26/11/2015
  • Dianne on 26/11/2015
  • Paul on 25/11/2015
  • Angela on 25/11/2015
  • Tim on 25/11/2015
  • Lee on 25/11/2015
  • Robyn on 24/11/2015
  • John on 24/11/2015
  • Peter on 24/11/2015
  • Angela on 24/11/2015
  • Nicole on 24/11/2015
  • Adrian on 23/11/2015
  • Nicole on 23/11/2015
  • Graham on 23/11/2015
  • Paul on 21/11/2015
  • Paul on 21/11/2015
  • Jane on 20/11/2015
  • S on 19/11/2015
  • Aleksandra on 19/11/2015
  • Neil on 19/11/2015
  • Alan on 18/11/2015
  • Peter on 18/11/2015
  • Edward on 18/11/2015
  • Your order was received at 3:30pm so was dispatched the following day but you will receive it within our 1-3 days estimated delivery time :-)
  • FLO Response
  • Helen on 18/11/2015
  • Alan on 18/11/2015
  • Bill on 17/11/2015
  • Dave on 17/11/2015
  • Michelle on 16/11/2015
  • Maxim on 13/11/2015
  • Ken on 13/11/2015
  • Ruzeen on 13/11/2015
  • Robert on 13/11/2015
  • John on 13/11/2015
  • Joseph on 12/11/2015
  • Stephen on 12/11/2015
  • Mark on 12/11/2015
  • M on 12/11/2015
  • John on 11/11/2015
  • Felix on 11/11/2015
  • Ken on 10/11/2015
  • Chris on 10/11/2015
  • Peter on 10/11/2015
  • Paul on 10/11/2015
  • Neil on 10/11/2015
  • Mark on 09/11/2015
  • Hamilta on 09/11/2015
  • Henry on 08/11/2015
  • Philip on 08/11/2015
  • Richard on 06/11/2015
  • Richard on 06/11/2015
  • Paul on 06/11/2015
  • Alan on 06/11/2015
  • Geoff on 05/11/2015
  • Chris on 05/11/2015
  • Jordan on 05/11/2015
  • Chris on 05/11/2015
  • Paul on 04/11/2015
  • Michal on 04/11/2015
  • Michael on 04/11/2015
  • Philip on 03/11/2015
  • Geoff on 03/11/2015
  • Alexander on 03/11/2015
  • Linda on 02/11/2015
  • Ian on 02/11/2015
  • David on 02/11/2015
  • Alec on 02/11/2015
  • Richard on 02/11/2015
  • Richard on 02/11/2015
  • Martin on 02/11/2015
  • Amit on 02/11/2015
  • M on 02/11/2015
  • C on 01/11/2015
  • John on 01/11/2015
  • Alec on 30/10/2015
  • James on 30/10/2015
  • Martin on 30/10/2015
  • Andrew on 29/10/2015
  • Michael on 29/10/2015
  • Neil on 29/10/2015
  • Alec on 29/10/2015
  • Vincent on 29/10/2015
  • Ron on 29/10/2015
  • Dave on 28/10/2015
  • Andrew on 28/10/2015
  • Keith on 28/10/2015
  • Sammy on 28/10/2015
  • Ivan on 28/10/2015
  • Thomas on 28/10/2015
  • Simon on 27/10/2015
  • Barry on 27/10/2015
  • Pamela on 27/10/2015
  • Mike on 27/10/2015
  • John on 27/10/2015
  • Noel on 26/10/2015
  • John on 26/10/2015
  • Tim on 26/10/2015
  • John on 26/10/2015
  • John on 26/10/2015
  • Neil on 26/10/2015
  • Russell on 26/10/2015
  • Robert on 26/10/2015
  • Stuart on 23/10/2015
  • Martin on 23/10/2015
  • Rodger on 22/10/2015
  • Ad on 22/10/2015
  • Paul on 22/10/2015
  • Melvin on 22/10/2015
  • Peter on 22/10/2015
  • Rob on 21/10/2015
  • Michael on 21/10/2015
  • Rachel on 20/10/2015
  • Paul on 20/10/2015
  • Pamela on 20/10/2015
  • Morgan on 20/10/2015
  • Stephen on 20/10/2015
  • Phil on 20/10/2015
  • John on 20/10/2015
  • Claire on 20/10/2015
  • Lee on 20/10/2015
  • John on 20/10/2015
  • Dean on 19/10/2015
  • J on 19/10/2015
  • Oops! That was our mistake. Apologies for the misunderstanding J :-)
  • FLO Response
  • Dan on 19/10/2015
  • Andrew on 19/10/2015
  • Michael on 19/10/2015
  • Peter on 19/10/2015
  • Hassnain on 19/10/2015
  • Martin on 17/10/2015
  • Neil on 15/10/2015
  • John on 15/10/2015
  • Thomas on 15/10/2015
  • Scott on 15/10/2015
  • Ron on 15/10/2015
  • Tim on 15/10/2015
  • Judy on 14/10/2015
  • David on 14/10/2015
  • James on 13/10/2015
  • Paul on 13/10/2015
  • Edward on 13/10/2015
  • David on 13/10/2015
  • Alan on 12/10/2015
  • David on 12/10/2015
  • Christopher on 12/10/2015
  • Jacques on 12/10/2015
  • We understand your disappointment Jaques. Baader Planetarium say they will be available again early-mid November.
  • FLO Response
  • Edward on 12/10/2015
  • Edward on 12/10/2015
  • Lucien on 12/10/2015
  • Neil on 10/10/2015
  • Dimitris on 09/10/2015
  • Christopher on 09/10/2015
  • Noel on 09/10/2015
  • Kari on 09/10/2015
  • A on 09/10/2015
  • Steve on 09/10/2015
  • Keith on 08/10/2015
  • Nazar on 08/10/2015
  • Clive on 08/10/2015
  • Simon on 08/10/2015
  • M on 08/10/2015
  • Lucien on 08/10/2015
  • Paul on 07/10/2015
  • Kenneth on 07/10/2015
  • Paul on 07/10/2015
  • Philip on 06/10/2015
  • Dave on 06/10/2015
  • Simon on 06/10/2015
  • Francois on 05/10/2015
  • Andrew on 05/10/2015
  • Paul on 05/10/2015
  • Richard on 05/10/2015
  • Nazar on 05/10/2015
  • Hunt on 05/10/2015
  • Robin on 05/10/2015
  • D on 02/10/2015
  • Dave on 02/10/2015
  • Matthew on 02/10/2015
  • Jason on 01/10/2015
  • Steve on 30/09/2015
  • Edward on 28/09/2015
  • John on 28/09/2015
  • James on 28/09/2015
  • M on 28/09/2015
  • Kim on 28/09/2015
  • We are not sure what happened here Kim. We do have an inventory system that does automatically indicate availability (the green, amber and red lorries).
  • FLO Response
  • Twaambo on 25/09/2015
  • Paul on 25/09/2015
  • Paul on 24/09/2015
  • Geoffrey on 24/09/2015
  • Graham on 24/09/2015
  • Simon on 24/09/2015
  • Familien on 23/09/2015
  • Victor on 23/09/2015
  • Doug on 23/09/2015
  • Richard on 23/09/2015
  • John on 23/09/2015
  • Kim on 23/09/2015
  • Berkay on 23/09/2015
  • Geoff on 21/09/2015
  • Michael on 21/09/2015
  • Peter on 21/09/2015
  • Anonymous on 19/09/2015
  • Rebecca on 19/09/2015
  • Andrew on 19/09/2015
  • John on 18/09/2015
  • Sorry to hear this John, our inventory system is automated so our product description page should have indicated the item was unavailable. Perhaps we sold out during the time between you adding the item to your cart and paying at the Checkout.
  • FLO Response
  • N on 18/09/2015
  • Roger on 18/09/2015
  • Colin on 17/09/2015
  • Paul on 17/09/2015
  • Jon on 17/09/2015
  • Paul on 16/09/2015
  • Stephen on 16/09/2015
  • Allan on 15/09/2015
  • John on 15/09/2015
  • Martin on 14/09/2015
  • Guy on 14/09/2015
  • Chris on 14/09/2015
  • David on 14/09/2015
  • Edward on 13/09/2015
  • Christopher on 13/09/2015
  • Matthew on 13/09/2015
  • Chris on 11/09/2015
  • Colin on 11/09/2015
  • Edward on 11/09/2015
  • Graham on 11/09/2015
  • Pavan on 10/09/2015
  • Anonymous on 08/09/2015
  • John on 08/09/2015
  • Brendan on 07/09/2015
  • Paul on 07/09/2015
  • Polly on 05/09/2015
  • Stuart on 04/09/2015
  • Davina on 04/09/2015
  • Gareth on 04/09/2015
  • Andrew on 04/09/2015
  • James on 03/09/2015
  • James on 03/09/2015
  • Len on 03/09/2015
  • Peter on 03/09/2015
  • David on 02/09/2015
  • Alec on 01/09/2015
  • Turdi on 01/09/2015
  • Karl on 30/08/2015
  • Jeff on 30/08/2015
  • Mark on 28/08/2015
  • John on 28/08/2015
  • John on 28/08/2015
  • Julian on 28/08/2015
  • Peter on 27/08/2015
  • J on 27/08/2015
  • Neil on 27/08/2015
  • Peter on 27/08/2015
  • Peter on 27/08/2015
  • Tim on 27/08/2015
  • Chris on 26/08/2015
  • Roger on 26/08/2015
  • We understand Roger's disappointment. A typo on our website enabled him to pay only £30 for an item that normally cost £129 but when he placed his order we noticed our error. We contacted him to say we could not fulfil the order and apologised for the inconvenience. The conversation was polite and gentlemanly but he clearly wasn't pleased.
  • FLO Response
  • Phil on 26/08/2015
  • Gordon on 25/08/2015
  • Colin on 25/08/2015
  • Andrew on 24/08/2015
  • Stephen on 24/08/2015
  • Tony on 24/08/2015
  • Tony on 21/08/2015
  • Iain on 21/08/2015
  • Ian on 21/08/2015
  • Patrick on 21/08/2015
  • David on 20/08/2015
  • Jensencv8 on 20/08/2015
  • Mika on 20/08/2015
  • Martin on 19/08/2015
  • Alan on 19/08/2015
  • John on 19/08/2015
  • Paul on 18/08/2015
  • Nick on 18/08/2015
  • Mika on 18/08/2015
  • Francis on 17/08/2015
  • Ross on 17/08/2015
  • Ian on 17/08/2015
  • Rachael on 14/08/2015
  • Nick on 14/08/2015
  • James on 14/08/2015
  • D on 14/08/2015
  • Colin on 14/08/2015
  • Henry on 13/08/2015
  • D on 13/08/2015
  • Mark on 12/08/2015
  • Robert on 12/08/2015
  • Jon on 12/08/2015
  • Robert on 12/08/2015
  • Paul on 12/08/2015
  • Dawn on 11/08/2015
  • Raymond on 11/08/2015
  • Graham on 11/08/2015
  • Lawrence on 11/08/2015
  • Pamela on 11/08/2015
  • Lawrence on 11/08/2015
  • Des on 10/08/2015
  • Kenneth on 10/08/2015
  • James on 08/08/2015
  • Matthew on 07/08/2015
  • Magnus on 07/08/2015
  • G on 07/08/2015
  • Robert on 06/08/2015
  • Steve on 06/08/2015
  • Giancarlo on 06/08/2015
  • Peter on 05/08/2015
  • T on 05/08/2015
  • Alex on 05/08/2015
  • John on 05/08/2015
  • Bob on 05/08/2015
  • We are not sure what happened here, perhaps we misunderstood the question or should have pre-empted one. We hope to do better next time Bob :-)
  • FLO Response
  • Alastair on 04/08/2015
  • Bruce on 04/08/2015
  • Cameron on 04/08/2015
  • Glyn on 04/08/2015
  • Steve on 04/08/2015
  • Peter on 03/08/2015
  • Chris on 03/08/2015
  • Peter on 03/08/2015
  • Paul on 03/08/2015
  • Antonio on 03/08/2015
  • John on 03/08/2015
  • David on 02/08/2015
  • Peter on 31/07/2015
  • Hugh on 31/07/2015
  • Connor on 30/07/2015
  • James on 30/07/2015
  • David on 30/07/2015
  • Greg on 30/07/2015
  • Chris on 30/07/2015
  • Gordon on 29/07/2015
  • Chris on 29/07/2015
  • Koen on 28/07/2015
  • Robin on 28/07/2015
  • Alan on 28/07/2015
  • Giuseppe on 28/07/2015
  • Paul on 27/07/2015
  • Ian on 27/07/2015
  • Keith on 27/07/2015
  • Martin on 24/07/2015
  • Barry on 24/07/2015
  • T on 23/07/2015
  • Alannah on 23/07/2015
  • Chris on 23/07/2015
  • Simon on 23/07/2015
  • Philip on 23/07/2015
  • Sorry Philip. We only use DHL when dispatching items to your country, it enables us to track the package. Hopefully you were able to find a supplier local to you.
  • FLO Response
  • Whall on 22/07/2015
  • David on 21/07/2015
  • Bryce on 21/07/2015
  • John on 21/07/2015
  • Dawn on 21/07/2015
  • Zifan on 20/07/2015
  • Paul on 20/07/2015
  • Mark on 20/07/2015
  • Kobie on 20/07/2015
  • Lawrence on 20/07/2015
  • Alan on 20/07/2015
  • Brian on 20/07/2015
  • Staeton on 20/07/2015
  • Robin on 20/07/2015
  • Ian on 19/07/2015
  • Ian on 19/07/2015
  • David on 17/07/2015
  • Martin on 17/07/2015
  • Zifan on 17/07/2015
  • Joe on 17/07/2015
  • Chris on 17/07/2015
  • Paul on 17/07/2015
  • Edward on 17/07/2015
  • Joe on 16/07/2015
  • Tony on 16/07/2015
  • Roger on 16/07/2015
  • Please see Roger's previous comments (26/08/2015) and our response.
  • FLO Response
  • Brian on 16/07/2015
  • Tom on 15/07/2015
  • Peter on 15/07/2015
  • David on 15/07/2015
  • John on 15/07/2015
  • Bryce on 14/07/2015
  • Richard on 14/07/2015
  • Chris on 14/07/2015
  • Chris on 13/07/2015
  • Sorry for the confusion Chris. My colleague was right when he suggested you use a simple paper reinforcement ring, the type readily available at stationers. They are cheap as chips and very effective. You have ordered a triangular 'Red Catseye Centre-Spot' which will do the same job but at £2.50 is more expensive. It will however enable you to use one of Catseye's Autocollimators if you later decide to upgrade your Cheshire collimator. Hope that helps :-)
  • FLO Response
  • Chris on 13/07/2015
  • Ron on 13/07/2015
  • Gill on 13/07/2015
  • Steven on 13/07/2015
  • John-paul on 10/07/2015
  • Luke on 10/07/2015
  • John-paul on 10/07/2015
  • John-paul on 09/07/2015
  • Al on 08/07/2015
  • Stephen on 08/07/2015
  • Jonathan on 08/07/2015
  • Mike on 08/07/2015
  • Colin on 08/07/2015
  • Jonathan on 08/07/2015
  • Mark on 08/07/2015
  • Neil on 08/07/2015
  • Howard on 08/07/2015
  • David on 07/07/2015
  • Chris on 06/07/2015
  • Lyn on 06/07/2015
  • Unfortunately our delivery of Telrad finders was delayed while enroute from the US. Sorry Lyn.
  • FLO Response
  • Tania on 06/07/2015
  • Martin on 06/07/2015
  • Paul on 06/07/2015
  • Peter on 06/07/2015
  • Nicholas on 06/07/2015
  • Robin on 06/07/2015
  • Robert on 06/07/2015
  • John on 06/07/2015
  • Mark on 06/07/2015
  • Martyn on 06/07/2015
  • Colin on 06/07/2015
  • Colin on 06/07/2015
  • S on 06/07/2015
  • Joe on 06/07/2015
  • Lawrence on 06/07/2015
  • Alec on 06/07/2015
  • Paul on 06/07/2015
  • Andrew on 06/07/2015
  • James on 06/07/2015
  • Lawrence on 06/07/2015
  • Bargewell on 06/07/2015
  • Paul on 06/07/2015
  • Robert on 06/07/2015
  • Joe on 06/07/2015
  • Lucien on 06/07/2015
  • Chris on 06/07/2015
  • Shaun on 06/07/2015
  • Paul on 06/07/2015
  • Dave on 06/07/2015
  • Mike on 06/07/2015
  • Lawrence on 06/07/2015
  • Jeff on 06/07/2015
  • Joe on 06/07/2015
  • We are always pleased to answer questions so please email us if you would like more information :-)
  • FLO Response
  • J on 06/07/2015
  • Kathryn on 06/07/2015
  • Peter on 06/07/2015
  • Peter on 06/07/2015
  • Shirley on 06/07/2015
  • Shirley on 06/07/2015
  • Peter on 06/07/2015
  • Ceri on 06/07/2015
  • Trevor on 06/07/2015
  • Timothy on 06/07/2015
  • Colin on 06/07/2015
  • Neil on 06/07/2015
  • Mark on 06/07/2015
  • Edward on 06/07/2015
  • Peter on 06/07/2015
  • Peter on 06/07/2015
  • Ewan on 03/07/2015
  • Richard on 03/07/2015
  • Daniel on 03/07/2015
  • Maxine on 01/07/2015
  • Lawrence on 01/07/2015
  • Gavin on 01/07/2015
  • Mark on 01/07/2015
  • Mark on 01/07/2015
  • Paul on 01/07/2015
  • Sgt on 30/06/2015
  • Lawrence on 29/06/2015
  • Richard on 29/06/2015
  • Simon on 29/06/2015
  • Jeff on 29/06/2015
  • Alan on 29/06/2015
  • Nicholas on 29/06/2015
  • Jeff on 29/06/2015
  • Victor on 26/06/2015
  • David on 26/06/2015
  • Neil on 26/06/2015
  • Gabrielle on 25/06/2015
  • Gareth on 25/06/2015
  • Richard on 25/06/2015
  • Rachel on 25/06/2015
  • Anton on 24/06/2015
  • Garry on 24/06/2015
  • Ales on 24/06/2015
  • Marios on 10/06/2015
  • Anonymous on 09/06/2015
  • Anonymous on 09/06/2015
  • Chris on 08/06/2015
  • Anonymous on 08/06/2015
  • R.o.pryce on 08/06/2015
  • Anonymous on 05/06/2015
  • Trevor on 04/06/2015
  • Paul on 04/06/2015
  • Anonymous on 04/06/2015
  • Anonymous on 04/06/2015
  • J.l.long on 04/06/2015
  • Matthew on 04/06/2015
  • Anonymous on 04/06/2015
  • Tim on 03/06/2015
  • Jake on 03/06/2015
  • Anonymous on 03/06/2015
  • Jon on 03/06/2015
  • Anonymous on 03/06/2015
  • Tim on 02/06/2015
  • Phil on 01/06/2015
  • Claude on 01/06/2015
  • Shaun on 01/06/2015
  • Dave on 01/06/2015
  • Anonymous on 30/05/2015
  • Jan on 29/05/2015
  • Alistair on 29/05/2015
  • Tim on 29/05/2015
  • Tim on 29/05/2015
  • Morten on 29/05/2015
  • Helen on 29/05/2015
  • Tim on 29/05/2015
  • Matthew on 29/05/2015
  • Max on 29/05/2015
  • Amit on 29/05/2015
  • Steve on 29/05/2015
  • Bob on 28/05/2015
  • Robin on 28/05/2015
  • Anonymous on 28/05/2015
  • Karl on 28/05/2015
  • Anonymous on 28/05/2015
  • Anonymous on 28/05/2015
  • Samuel on 28/05/2015
  • Tim on 27/05/2015
  • Anonymous on 27/05/2015
  • Anonymous on 27/05/2015
  • Anonymous on 26/05/2015
  • Alastair on 26/05/2015
  • Anonymous on 26/05/2015
  • Paul on 26/05/2015
  • Daniel on 26/05/2015
  • Neil on 26/05/2015
  • Richard on 22/05/2015
  • Andrew on 22/05/2015
  • We are truly sorry for the dispatch error. Fortunately we have been able to resolve it for you and are working on new systems to prevent such mixups in the future. Thank-you for continuing to shop with us :-)
  • FLO Response
  • Neil on 22/05/2015
  • Karl on 22/05/2015
  • Anonymous on 22/05/2015
  • Robert on 22/05/2015
  • Ron on 22/05/2015
  • Anonymous on 21/05/2015
  • Anonymous on 21/05/2015
  • Jan on 21/05/2015
  • Jeff on 21/05/2015
  • A on 20/05/2015
  • Jason on 19/05/2015
  • Anonymous on 19/05/2015
  • Peter on 19/05/2015
  • Anonymous on 19/05/2015
  • B on 19/05/2015
  • Andrew on 18/05/2015
  • Karl on 18/05/2015
  • Duane on 18/05/2015
  • John on 18/05/2015
  • Anonymous on 18/05/2015
  • Anonymous on 16/05/2015
  • Alan on 15/05/2015
  • Paul on 15/05/2015
  • John on 14/05/2015
  • Roger on 14/05/2015
  • Anonymous on 14/05/2015
  • Derick on 14/05/2015
  • David on 14/05/2015
  • Iain on 14/05/2015
  • Rob on 14/05/2015
  • Anonymous on 13/05/2015
  • Derick on 13/05/2015
  • Tony on 13/05/2015
  • Anonymous on 13/05/2015
  • Anonymous on 13/05/2015
  • Tim on 13/05/2015
  • Ian on 12/05/2015
  • Jonathan on 12/05/2015
  • Bob on 11/05/2015
  • Anonymous on 11/05/2015
  • Andy on 11/05/2015
  • Grahame on 11/05/2015
  • We don’t currently ship items to Australia due to the expense and the number of items lost enroute but we have recently changed to a different courier so the situation might (hopefully) improve.
  • FLO Response
  • Chris on 11/05/2015
  • Anonymous on 11/05/2015
  • Dave on 11/05/2015
  • Anonymous on 11/05/2015
  • Neil on 11/05/2015
  • Unfortunately Telrad finders are proving difficult to source (a small manufacturer in the US) so our original delivery estimate has slipped. Apologise for the inconvenience, we understand it is frustrating and are doing our best to obtain more.
  • FLO Response
  • Arthur on 09/05/2015
  • Tim on 08/05/2015
  • Anonymous on 08/05/2015
  • Barry on 07/05/2015
  • We sincerely apologise for the delay on your order. Due to the increased demand for solar glasses for the recent eclipse our suppliers are still out of stock with no ETA. We have offered to refund your order but will continue to chase our supplier.
  • FLO Response
  • Sean on 07/05/2015
  • Chris on 07/05/2015
  • Xtreemchaos on 07/05/2015
  • Mike on 07/05/2015
  • Ben on 07/05/2015
  • Anonymous on 07/05/2015
  • Anonymous on 06/05/2015
  • Peter on 06/05/2015
  • Mike on 06/05/2015
  • Anonymous on 06/05/2015
  • Anonymous on 06/05/2015
  • Chris on 06/05/2015
  • Kathryn on 05/05/2015
  • J on 05/05/2015
  • Roger on 05/05/2015
  • Blake on 04/05/2015
  • Anonymous on 02/05/2015
  • Paul on 02/05/2015
  • Nigel on 01/05/2015
  • Nigel on 01/05/2015
  • Tim on 01/05/2015
  • Matthew on 01/05/2015
  • Roger on 30/04/2015
  • Anonymous on 30/04/2015
  • Mark on 30/04/2015
  • Iain on 30/04/2015
  • Iain on 30/04/2015
  • Iain on 30/04/2015
  • Anonymous on 30/04/2015
  • Chris on 30/04/2015
  • Dave on 30/04/2015
  • Alan on 30/04/2015
  • Ken on 30/04/2015
  • Mike on 29/04/2015
  • Anonymous on 29/04/2015
  • Anonymous on 29/04/2015
  • Robert on 29/04/2015
  • Ian on 29/04/2015
  • Anonymous on 29/04/2015
  • Braun on 29/04/2015
  • Mick on 28/04/2015
  • Matthew on 28/04/2015
  • Alastair on 28/04/2015
  • Graham on 28/04/2015
  • Sean on 27/04/2015
  • David on 27/04/2015
  • Jan on 27/04/2015
  • Anonymous on 27/04/2015
  • Dave on 27/04/2015
  • Anonymous on 27/04/2015
  • Anonymous on 27/04/2015
  • Jane on 27/04/2015
  • Anonymous on 27/04/2015
  • Mark on 24/04/2015
  • Tony on 24/04/2015
  • Philip on 24/04/2015
  • Robert on 23/04/2015
  • Garry on 23/04/2015
  • Nick on 23/04/2015
  • Eddy on 23/04/2015
  • Anonymous on 23/04/2015
  • Chris on 23/04/2015
  • Anonymous on 22/04/2015
  • Duane on 22/04/2015
  • Alessandro on 22/04/2015
  • Sandra on 22/04/2015
  • Melvin on 22/04/2015
  • You didn’t tell us your address so we couldn’t quote for delivery but if you add an item to your shopping cart then, at the Checkout, enter your postcode (or country if ordering from outside the UK) the shipping charge will be calculated automatically.
  • FLO Response
  • Dave on 22/04/2015
  • Steve on 21/04/2015
  • Paulb on 20/04/2015
  • Anonymous on 20/04/2015
  • Stuart on 20/04/2015
  • Anonymous on 20/04/2015
  • Anonymous on 19/04/2015
  • Anonymous on 19/04/2015
  • Tom on 17/04/2015
  • Manay on 17/04/2015
  • Alan on 17/04/2015
  • Sandy on 17/04/2015
  • Anonymous on 16/04/2015
  • Mike on 16/04/2015
  • Anonymous on 16/04/2015
  • Tim on 16/04/2015
  • John on 16/04/2015
  • David on 16/04/2015
  • Chris on 16/04/2015
  • Anonymous on 15/04/2015
  • Rob on 15/04/2015
  • David on 15/04/2015
  • Anonymous on 15/04/2015
  • Anonymous on 15/04/2015
  • Andrew on 15/04/2015
  • Mike on 15/04/2015
  • Anonymous on 15/04/2015
  • John on 15/04/2015
  • John on 15/04/2015
  • Anonymous on 14/04/2015
  • Anonymous on 14/04/2015
  • Ian on 14/04/2015
  • Robert on 14/04/2015
  • Anonymous on 13/04/2015
  • Mark on 13/04/2015
  • Anonymous on 13/04/2015
  • Anonymous on 13/04/2015
  • Anonymous on 13/04/2015
  • Anonymous on 13/04/2015
  • Anonymous on 11/04/2015
  • Robbie on 10/04/2015
  • David on 10/04/2015
  • Phil on 10/04/2015
  • We are sorry for the delay (part of our Moonlite delivery was misdirected at US customs) and understand your frustration.
  • FLO Response
  • Anonymous on 10/04/2015
  • Anonymous on 10/04/2015
  • Anonymous on 10/04/2015
  • Anonymous on 10/04/2015
  • Anonymous on 09/04/2015
  • Anatoliy on 09/04/2015
  • Anonymous on 09/04/2015
  • Anonymous on 09/04/2015
  • Keven on 09/04/2015
  • Ken on 09/04/2015
  • Ted on 08/04/2015
  • Anonymous on 08/04/2015
  • Nick on 08/04/2015
  • Rob on 08/04/2015
  • Anonymous on 08/04/2015
  • David on 07/04/2015
  • Angela on 07/04/2015
  • Sorry I wasn’t able to commit to giving a talk at your astronomy society. Regards, Steve
  • FLO Response
  • A on 07/04/2015
  • Anonymous on 07/04/2015
  • Ivan on 07/04/2015
  • David on 05/04/2015
  • Tom on 03/04/2015
  • Bob on 02/04/2015
  • Dan on 02/04/2015
  • David on 02/04/2015
  • Frank on 02/04/2015
  • Anonymous on 02/04/2015
  • Anonymous on 02/04/2015
  • Andy on 02/04/2015
  • Michael on 01/04/2015
  • Neil on 01/04/2015
  • Jonathan on 01/04/2015
  • David on 01/04/2015
  • I'm glad we were able to answer your question in the end - sorry for any confusion.
  • FLO Response
  • Anonymous on 01/04/2015
  • Paul on 01/04/2015
  • Paul on 01/04/2015
  • John on 01/04/2015
  • Anonymous on 31/03/2015
  • William on 31/03/2015
  • Lee on 31/03/2015
  • Robert on 31/03/2015
  • Fortunately the original cable and the replacement were okay, it was a computer/IT issue.
  • FLO Response
  • Jake on 31/03/2015
  • Martyn on 31/03/2015
  • Anonymous on 30/03/2015
  • Ayman on 30/03/2015
  • Carl on 30/03/2015
  • Anonymous on 30/03/2015
  • Phillip on 30/03/2015
  • Apologies for the typo, the information in our the reply was for the Skymax 180. We hope it helped :-)
  • FLO Response
  • Lee on 30/03/2015
  • Anonymous on 30/03/2015
  • Anonymous on 30/03/2015
  • Anonymous on 30/03/2015
  • Anonymous on 30/03/2015
  • Anonymous on 30/03/2015
  • Peter on 30/03/2015
  • Hubert on 30/03/2015
  • Russell on 30/03/2015
  • Allan on 28/03/2015
  • Malcolm on 27/03/2015
  • Anonymous on 27/03/2015
  • Anonymous on 27/03/2015
  • Nigel on 26/03/2015
  • Dudley on 26/03/2015
  • Roy on 26/03/2015
  • Anonymous on 25/03/2015
  • Mavis on 25/03/2015
  • Anonymous on 25/03/2015
  • Stephen on 25/03/2015
  • Anonymous on 25/03/2015
  • Anonymous on 25/03/2015
  • Emma on 24/03/2015
  • Anonymous on 24/03/2015
  • Nigel on 24/03/2015
  • Gary on 24/03/2015
  • Tom on 23/03/2015
  • John on 23/03/2015
  • Anonymous on 23/03/2015
  • Tony, on 23/03/2015
  • Emma. on 23/03/2015
  • Anonymous on 23/03/2015
  • Chris on 23/03/2015
  • Michael on 23/03/2015
  • Tom on 21/03/2015
  • Richard on 20/03/2015
  • Danvers. on 20/03/2015
  • Anonymous on 20/03/2015
  • Anonymous on 20/03/2015
  • Tim on 20/03/2015
  • Matt on 20/03/2015
  • Fatemah on 19/03/2015
  • Damian on 19/03/2015
  • Tony on 19/03/2015
  • Robert on 19/03/2015
  • Anonymous on 19/03/2015
  • Robert on 19/03/2015
  • Anonymous on 19/03/2015
  • Richard on 19/03/2015
  • Anonymous on 18/03/2015
  • Gert on 18/03/2015
  • J on 18/03/2015
  • Anonymous on 18/03/2015
  • Patti on 18/03/2015
  • Ashley on 18/03/2015
  • Sandra on 17/03/2015
  • Craig on 17/03/2015
  • Anonymous on 17/03/2015
  • Anonymous on 17/03/2015
  • Bill on 17/03/2015
  • Anonymous on 17/03/2015
  • Richard on 17/03/2015
  • Anonymous on 17/03/2015
  • Antony on 17/03/2015
  • Amanchopra on 17/03/2015
  • S on 17/03/2015
  • Syed on 17/03/2015
  • Amanda on 16/03/2015
  • Amanda on 16/03/2015
  • Anonymous on 16/03/2015
  • Pam on 16/03/2015
  • Anonymous on 16/03/2015
  • Mandy on 16/03/2015
  • Jason on 16/03/2015
  • Martin on 16/03/2015
  • Dave on 16/03/2015
  • Anonymous on 16/03/2015
  • G. on 16/03/2015
  • Stu on 16/03/2015
  • Phil on 14/03/2015
  • Anonymous on 14/03/2015
  • Anonymous on 13/03/2015
  • Steve on 13/03/2015
  • Anonymous on 13/03/2015
  • Kate on 13/03/2015
  • Anonymous on 13/03/2015
  • Neil on 13/03/2015
  • Lloyd on 13/03/2015
  • Anonymous on 13/03/2015
  • Pam on 13/03/2015
  • Suha on 13/03/2015
  • Alison on 13/03/2015
  • Pete on 13/03/2015
  • Anonymous on 13/03/2015
  • Richard on 13/03/2015
  • Anonymous on 13/03/2015
  • Anonymous on 13/03/2015
  • Jane on 13/03/2015
  • Anonymous on 13/03/2015
  • Anonymous on 13/03/2015
  • Sean on 13/03/2015
  • Anonymous on 13/03/2015
  • Russ on 12/03/2015
  • Jason on 12/03/2015
  • Anonymous on 12/03/2015
  • Thomas on 12/03/2015
  • Gordon on 12/03/2015
  • Tim on 12/03/2015
  • John on 12/03/2015
  • Anonymous on 12/03/2015
  • B.t on 12/03/2015
  • Anonymous on 12/03/2015
  • Julie on 12/03/2015
  • Anonymous on 12/03/2015
  • Anonymous on 12/03/2015
  • Anonymous on 11/03/2015
  • Clive on 11/03/2015
  • Balazs on 11/03/2015
  • Anonymous on 11/03/2015
  • Anonymous on 11/03/2015
  • Jim on 11/03/2015
  • Anonymous on 11/03/2015
  • Martin on 11/03/2015
  • Neil on 11/03/2015
  • Anonymous on 11/03/2015
  • Stewart on 10/03/2015
  • Anonymous on 10/03/2015
  • Anonymous on 10/03/2015
  • Ted on 10/03/2015
  • Steve on 10/03/2015
  • Gordon on 10/03/2015
  • Anonymous on 10/03/2015
  • Ted on 09/03/2015
  • Anonymous on 09/03/2015
  • Anonymous on 09/03/2015
  • Thomas on 09/03/2015
  • Matthew on 09/03/2015
  • Anonymous on 09/03/2015
  • Clive on 09/03/2015
  • Anonymous on 08/03/2015
  • Anonymous on 08/03/2015
  • Catherine on 08/03/2015
  • Tom on 08/03/2015
  • Derek on 08/03/2015
  • Anonymous on 07/03/2015
  • Keith on 07/03/2015
  • Anonymous on 07/03/2015
  • John on 07/03/2015
  • Kevin on 06/03/2015
  • Alistair on 06/03/2015
  • Anonymous on 06/03/2015
  • John on 06/03/2015
  • Jon on 06/03/2015
  • Steve on 05/03/2015
  • Geordie on 05/03/2015
  • Andrew on 05/03/2015
  • Anonymous on 05/03/2015
  • Neil on 05/03/2015
  • Ron on 05/03/2015
  • Dominic on 05/03/2015
  • Dave on 05/03/2015
  • Brian on 04/03/2015
  • Anonymous on 04/03/2015
  • Anonymous on 04/03/2015
  • Jim on 04/03/2015
  • Paul on 03/03/2015
  • Ian on 03/03/2015
  • Kevin on 03/03/2015
  • Anonymous on 03/03/2015
  • Rob on 03/03/2015
  • Nick on 03/03/2015
  • Richard on 03/03/2015
  • Steve on 03/03/2015
  • Steve on 02/03/2015
  • Matthew on 02/03/2015
  • Lloyd on 02/03/2015
  • Anonymous on 02/03/2015
  • Alastair on 02/03/2015
  • Paul on 02/03/2015
  • Ron on 02/03/2015
  • Michael on 02/03/2015
  • Adan on 02/03/2015
  • Tony on 02/03/2015
  • Tom on 02/03/2015
  • Neil on 02/03/2015
  • Anonymous on 28/02/2015
  • Our website displays ‘working days’ next to all delivery estimates because we feel it is most informative (two working days from Monday is Wednesday, two working days from Friday is Tuesday). Fortunately your order was delivered within the ETA displayed.
  • FLO Response
  • Richard on 28/02/2015
  • Iain on 27/02/2015
  • Ross on 27/02/2015
  • Judy on 27/02/2015
  • Nick on 27/02/2015
  • Dave on 27/02/2015
  • Mark on 27/02/2015
  • Karl on 27/02/2015
  • Anonymous on 27/02/2015
  • Anonymous on 26/02/2015
  • Dave on 26/02/2015
  • Peter on 26/02/2015
  • Steve on 25/02/2015
  • Matthew on 25/02/2015
  • Phil on 25/02/2015
  • Callum on 25/02/2015
  • Rob on 25/02/2015
  • Alan on 25/02/2015
  • J on 25/02/2015
  • Bob on 24/02/2015
  • Bill on 24/02/2015
  • Anonymous on 24/02/2015
  • Anonymous on 24/02/2015
  • This was entirely our fault, we were not patronising but we did completely misunderstand the question so our response made no sense. Sorry.
  • FLO Response
  • Peter on 24/02/2015
  • Pete on 23/02/2015
  • Simon on 23/02/2015
  • Anonymous on 23/02/2015
  • Anonymous on 23/02/2015
  • Anonymous on 23/02/2015
  • Michael on 23/02/2015
  • Dave on 23/02/2015
  • Kevin on 23/02/2015
  • Anonymous on 20/02/2015
  • A on 20/02/2015
  • Anonymous on 20/02/2015
  • Anonymous on 20/02/2015
  • Christopher on 19/02/2015
  • Anonymous on 19/02/2015
  • Anonymous on 19/02/2015
  • Jim on 19/02/2015
  • Malcolm on 19/02/2015
  • Chris on 19/02/2015
  • John on 18/02/2015
  • Tom on 18/02/2015
  • Sadly this situation was worse than the customer’s message suggests. The driver did have the full address but it was a hospital and he delivered to the wrong department. Then when the customer collected it he found it had been damaged enroute! We arranged a collection and dispatched a replacement (which arrived at the correct department). Fortunately the customer was understanding and continues to shop with us.
  • FLO Response
  • Chris on 17/02/2015
  • Tony on 17/02/2015
  • Dave on 17/02/2015
  • Nick on 17/02/2015
  • Jonathan on 16/02/2015
  • Anonymous on 16/02/2015
  • Jeff on 16/02/2015
  • Anonymous on 16/02/2015
  • Anonymous on 16/02/2015
  • Nick on 14/02/2015
  • Doug on 13/02/2015
  • Kevin on 13/02/2015
  • Jon on 13/02/2015
  • Bob on 13/02/2015
  • Anonymous on 13/02/2015
  • Kevin on 13/02/2015
  • Dave on 12/02/2015
  • Jonathan on 12/02/2015
  • Anonymous on 12/02/2015
  • John on 12/02/2015
  • Steve on 12/02/2015
  • Rob on 12/02/2015
  • Anonymous on 12/02/2015
  • Neil on 12/02/2015
  • Garry on 12/02/2015
  • Jim on 12/02/2015
  • Mick on 11/02/2015
  • Anonymous on 11/02/2015
  • Barbara on 11/02/2015
  • Anonymous on 11/02/2015
  • John on 11/02/2015
  • Anonymous on 11/02/2015
  • Anonymous on 11/02/2015
  • Wendell on 11/02/2015
  • Chris on 11/02/2015
  • Tony on 11/02/2015
  • Mark on 10/02/2015
  • Anonymous on 10/02/2015
  • Martin on 10/02/2015
  • Paul on 10/02/2015
  • David on 10/02/2015
  • Anonymous on 09/02/2015
  • William on 09/02/2015
  • Nickb on 09/02/2015
  • Anonymous on 09/02/2015
  • Rafa on 09/02/2015
  • Anonymous on 09/02/2015
  • Jay on 08/02/2015
  • Anonymous on 08/02/2015
  • Stuart on 08/02/2015
  • Anonymous on 07/02/2015
  • Chris on 07/02/2015
  • Anonymous on 07/02/2015
  • Saif on 06/02/2015
  • Anonymous on 06/02/2015
  • Phil on 06/02/2015
  • Stephen on 06/02/2015
  • Tom on 06/02/2015
  • Dudley on 05/02/2015
  • Dave on 05/02/2015
  • Keith on 05/02/2015
  • Lisa on 05/02/2015
  • We are not sure what to make of this. When the order was placed we phoned recommending the customer cancel her order because there would be a two month delay. She chose to leave the item on backorder so we added a note to the order saying ETA two months. Two month’s later the cable arrived and was dispatched. We can find only one email from the customer, we replied after only 65 minutes.
  • FLO Response
  • Steven on 04/02/2015
  • Anonymous on 04/02/2015
  • Steve on 04/02/2015
  • David on 04/02/2015
  • Geoff on 03/02/2015
  • Robin on 03/02/2015
  • Phil on 03/02/2015
  • Anonymous on 03/02/2015
  • Rob on 03/02/2015
  • Happy on 03/02/2015
  • Max on 03/02/2015
  • Anonymous on 02/02/2015
  • Mike on 02/02/2015
  • Barry on 02/02/2015
  • Phil on 02/02/2015
  • Roger on 02/02/2015
  • Maxine on 02/02/2015
  • Wayne on 02/02/2015
  • Phil on 02/02/2015
  • Anonymous on 02/02/2015
  • John on 31/01/2015
  • Anonymous on 30/01/2015
  • David on 30/01/2015
  • Martin on 30/01/2015
  • Wendy on 30/01/2015
  • John on 29/01/2015
  • Kim on 29/01/2015
  • Anonymous on 29/01/2015
  • Adan on 29/01/2015
  • Anonymous on 29/01/2015
  • Anonymous on 29/01/2015
  • Nigel on 28/01/2015
  • Anonymous on 28/01/2015
  • Anonymous on 27/01/2015
  • Kevin on 27/01/2015
  • John on 27/01/2015
  • Anonymous on 27/01/2015
  • Michael on 27/01/2015
  • Keith on 27/01/2015
  • Martin on 26/01/2015
  • Charles on 26/01/2015
  • Mick on 26/01/2015
  • Anonymous on 26/01/2015
  • Derek on 25/01/2015
  • Anonymous on 23/01/2015
  • Anonymous on 23/01/2015
  • Steve on 23/01/2015
  • Stuart on 22/01/2015
  • W on 22/01/2015
  • Charles on 22/01/2015
  • Anonymous on 22/01/2015
  • Adam on 22/01/2015
  • Alan on 22/01/2015
  • Tony on 22/01/2015
  • Tony on 21/01/2015
  • Mike on 21/01/2015
  • Carl on 21/01/2015
  • Anonymous on 20/01/2015
  • Nick on 20/01/2015
  • Peter on 20/01/2015
  • Ian on 20/01/2015
  • Richard on 20/01/2015
  • Anonymous on 20/01/2015
  • Tony on 20/01/2015
  • Anonymous on 20/01/2015
  • Karen on 20/01/2015
  • Alistair on 19/01/2015
  • Neil on 19/01/2015
  • Anonymous on 19/01/2015
  • Paul on 19/01/2015
  • Ray on 19/01/2015
  • Raymond on 19/01/2015
  • Martin on 19/01/2015
  • Anonymous on 16/01/2015
  • Mika on 16/01/2015
  • Karen on 16/01/2015
  • Anonymous on 16/01/2015
  • David on 16/01/2015
  • Patricia on 16/01/2015
  • D on 16/01/2015
  • Brian on 15/01/2015
  • Richard on 15/01/2015
  • Anonymous on 14/01/2015
  • Anonymous on 14/01/2015
  • Anonymous on 13/01/2015
  • Richard on 13/01/2015
  • Keith on 13/01/2015
  • Chris on 13/01/2015
  • Anonymous on 13/01/2015
  • J on 13/01/2015
  • Wesley on 13/01/2015
  • David on 13/01/2015
  • Anonymous on 12/01/2015
  • Alan on 12/01/2015
  • Alan on 12/01/2015
  • Pete on 12/01/2015
  • Steve on 12/01/2015
  • Chris on 12/01/2015
  • Anonymous on 12/01/2015
  • Stephen on 12/01/2015
  • Anonymous on 12/01/2015
  • Anonymous on 12/01/2015
  • Richard on 12/01/2015
  • Rod on 10/01/2015
  • John on 09/01/2015
  • Anonymous on 09/01/2015
  • Anonymous on 09/01/2015
  • Graham on 09/01/2015
  • Doug on 08/01/2015
  • Gary on 08/01/2015
  • Daniel on 08/01/2015
  • Anonymous on 08/01/2015
  • Martin on 07/01/2015
  • Dave on 07/01/2015
  • Kieran on 07/01/2015
  • Anthony on 07/01/2015
  • Fortunately we were able to demonstrate this was a simple misunderstanding (the item wasn’t even an adapter) made during an extraordinarily busy time (first week open after Christmas) and were able to resolve this fully for the customer.
  • FLO Response
  • Anonymous on 07/01/2015
  • Anonymous on 06/01/2015
  • Donna on 06/01/2015
  • Anonymous on 06/01/2015
  • Chris on 06/01/2015
  • Anonymous on 06/01/2015
  • Roger on 06/01/2015
  • Steve on 06/01/2015
  • Michael on 06/01/2015
  • Dick on 05/01/2015
  • Ted on 05/01/2015
  • Paul.canham on 05/01/2015
  • Alex on 05/01/2015
  • Pam on 05/01/2015
  • Lee on 05/01/2015
  • Anthony on 05/01/2015
  • John on 02/01/2015
  • Anonymous on 02/01/2015
  • Peter on 02/01/2015
  • Melvin on 02/01/2015
  • Anonymous on 02/01/2015
  • David on 31/12/2014
  • Pam on 31/12/2014
  • Richie on 30/12/2014
  • Jaspal on 30/12/2014
  • Dana on 30/12/2014
  • David on 30/12/2014
  • Keith on 30/12/2014
  • Clive on 29/12/2014
  • Chris on 29/12/2014
  • Robin on 27/12/2014
  • Anonymous on 25/12/2014
  • Jeff on 24/12/2014
  • Alan on 23/12/2014
  • John on 23/12/2014
  • Philip on 23/12/2014
  • Paul on 23/12/2014
  • Derek on 23/12/2014
  • Paul on 22/12/2014
  • Peter on 22/12/2014
  • Paul on 22/12/2014
  • Graham on 22/12/2014
  • Malc on 22/12/2014
  • Michael on 22/12/2014
  • Chris on 22/12/2014
  • Callum on 22/12/2014
  • Chris on 21/12/2014
  • Michael on 20/12/2014
  • Anonymous on 19/12/2014
  • Anonymous on 19/12/2014
  • Richard on 19/12/2014
  • Theresa on 19/12/2014
  • David on 18/12/2014
  • John on 18/12/2014
  • Ian on 18/12/2014
  • John on 18/12/2014
  • Ron on 18/12/2014
  • Joseph on 18/12/2014
  • Rich on 18/12/2014
  • Lesley on 17/12/2014
  • Anonymous on 17/12/2014
  • Paul on 17/12/2014
  • Thom on 17/12/2014
  • Martin on 17/12/2014
  • Langridge on 16/12/2014
  • Dave on 16/12/2014
  • Robert on 16/12/2014
  • Colin on 15/12/2014
  • Jim on 15/12/2014
  • John on 15/12/2014
  • Joe on 15/12/2014
  • Anonymous on 15/12/2014
  • Steve on 15/12/2014
  • Steve on 15/12/2014
  • Richard on 14/12/2014
  • Brian on 14/12/2014
  • Victoria on 14/12/2014
  • James on 12/12/2014
  • Martin on 12/12/2014
  • Teresa on 12/12/2014
  • Steve on 12/12/2014
  • Anonymous on 12/12/2014
  • Ann on 11/12/2014
  • Anonymous on 11/12/2014
  • Barry on 11/12/2014
  • Neil on 10/12/2014
  • Les on 10/12/2014
  • Bob on 10/12/2014
  • Neville on 10/12/2014
  • John on 10/12/2014
  • A on 10/12/2014
  • Patrick on 10/12/2014
  • Ian on 09/12/2014
  • Anonymous on 09/12/2014
  • Barry on 09/12/2014
  • Jim on 09/12/2014
  • Anonymous on 09/12/2014
  • Anonymous on 09/12/2014
  • Carolyn on 09/12/2014
  • Kevin on 08/12/2014
  • Graham, on 08/12/2014
  • Anonymous on 08/12/2014
  • Anonymous on 08/12/2014
  • Al on 08/12/2014
  • Jack on 08/12/2014
  • Richard on 08/12/2014
  • R on 08/12/2014
  • Jim on 08/12/2014
  • Barry on 08/12/2014
  • Meirion on 08/12/2014
  • Kerry on 05/12/2014
  • Anonymous on 05/12/2014
  • Anonymous on 05/12/2014
  • Anonymous on 05/12/2014
  • Matt on 05/12/2014
  • Jack on 04/12/2014
  • Tony on 04/12/2014
  • Jack on 04/12/2014
  • Dave on 03/12/2014
  • Tam on 03/12/2014
  • Anonymous on 03/12/2014
  • Unfortunately our courier costs are higher for certain postcodes. We try to minimise this and can offer alternative shipping methods such as Royal Mail depending on the items ordered.
  • FLO Response
  • Pam on 03/12/2014
  • Stephen on 03/12/2014
  • Alistair on 03/12/2014
  • Jacquie on 03/12/2014
  • Doug on 03/12/2014
  • Derek on 02/12/2014
  • Anonymous on 02/12/2014
  • Allison on 02/12/2014
  • Anonymous on 01/12/2014
  • Anonymous on 01/12/2014
  • P on 01/12/2014
  • Anonymous on 01/12/2014
  • Anonymous on 01/12/2014
  • Apologies - we got so engrossed answering your collimation question we missed the others. We have since replied and answered all queries.
  • FLO Response
  • Dave on 01/12/2014
  • Steve on 01/12/2014
  • Anonymous on 01/12/2014
  • Anonymous on 01/12/2014
  • Anonymous on 01/12/2014
  • Carolyn on 01/12/2014
  • Anonymous on 29/11/2014
  • Anonymous on 29/11/2014
  • Anonymous on 29/11/2014
  • Ours is an online company whereas you clearly favour traditional high-street retailers so sadly, as much as we would like to, I don't think we will be able to please you. We have recommended two traditional retailers in your area who may be able to assist.
  • FLO Response
  • Anonymous on 29/11/2014
  • Anonymous on 28/11/2014
  • John on 28/11/2014
  • Alan. on 28/11/2014
  • Stuart on 27/11/2014
  • Anonymous on 27/11/2014
  • Beverley on 27/11/2014
  • Graziano on 27/11/2014
  • Stuart on 27/11/2014
  • David on 26/11/2014
  • Anonymous on 26/11/2014
  • Phil on 26/11/2014
  • Ian on 26/11/2014
  • William on 26/11/2014
  • Andrew on 26/11/2014
  • Janet on 26/11/2014
  • Al on 26/11/2014
  • Malc on 25/11/2014
  • Anonymous on 25/11/2014
  • Tony on 25/11/2014
  • Anonymous on 25/11/2014
  • Anonymous on 25/11/2014
  • Anonymous on 24/11/2014
  • Colin on 24/11/2014
  • Anonymous on 24/11/2014
  • Peter on 24/11/2014
  • S.anderson on 24/11/2014
  • Lee on 24/11/2014
  • Anonymous on 24/11/2014
  • David on 24/11/2014
  • Anonymous on 22/11/2014
  • Joe on 21/11/2014
  • David on 21/11/2014
  • Thomas on 20/11/2014
  • Graham on 20/11/2014
  • Tony on 19/11/2014
  • Anonymous on 19/11/2014
  • Anonymous on 18/11/2014
  • Jim on 18/11/2014
  • Ronald on 18/11/2014
  • Val on 18/11/2014
  • Anonymous on 17/11/2014
  • Jim on 17/11/2014
  • Neil on 17/11/2014
  • Alan on 17/11/2014
  • Chris on 17/11/2014
  • Vicky on 17/11/2014
  • Anonymous on 17/11/2014
  • Gervazio on 17/11/2014
  • Gary on 17/11/2014
  • Anonymous on 17/11/2014
  • Michael on 17/11/2014
  • Anonymous on 17/11/2014
  • Vince on 14/11/2014
  • Nadeem on 14/11/2014
  • Anonymous on 14/11/2014
  • James on 14/11/2014
  • Darren on 13/11/2014
  • Julian on 13/11/2014
  • Philip on 13/11/2014
  • Peter on 13/11/2014
  • Dr. on 13/11/2014
  • Harry on 11/11/2014
  • Trevor on 11/11/2014
  • November is a busy month so we are pleased to hear we achieved a same-day response. Sorry it wasn’t quick enough for you on this occasion.
  • FLO Response
  • Anonymous on 10/11/2014
  • Rob on 10/11/2014
  • Anonymous on 10/11/2014
  • Ron on 10/11/2014
  • Jim on 10/11/2014
  • Anonymous on 08/11/2014
  • Anonymous on 07/11/2014
  • Dave on 07/11/2014
  • Jamie on 07/11/2014
  • Colin on 06/11/2014
  • Vincenzo on 06/11/2014
  • John on 06/11/2014
  • Neil on 06/11/2014
  • Anonymous on 05/11/2014
  • Andrew on 05/11/2014
  • Anonymous on 04/11/2014
  • Anonymous on 04/11/2014
  • Rob on 04/11/2014
  • Robin on 04/11/2014
  • Ed on 04/11/2014
  • Martin on 03/11/2014
  • Sue on 03/11/2014
  • Anonymous on 03/11/2014
  • Anonymous on 03/11/2014
  • Langridge on 03/11/2014
  • Anonymous on 03/11/2014
  • Simon on 02/11/2014
  • Shirley on 01/11/2014
  • Chris on 31/10/2014
  • Tommy on 31/10/2014
  • Jeff on 31/10/2014
  • Jim on 31/10/2014
  • Harry on 31/10/2014
  • Hris on 31/10/2014
  • Ed on 30/10/2014
  • Ian on 30/10/2014
  • Harry on 30/10/2014
  • Lester on 30/10/2014
  • Swasti on 30/10/2014
  • Steve on 29/10/2014
  • Wheelwrite on 29/10/2014
  • Robin on 29/10/2014
  • Anonymous on 29/10/2014
  • Peter on 28/10/2014
  • Robin on 28/10/2014
  • Nicola on 28/10/2014
  • Mel on 27/10/2014
  • Anonymous on 27/10/2014
  • Peter on 27/10/2014
  • Garry on 27/10/2014
  • Wheelwrite on 27/10/2014
  • Julian on 27/10/2014
  • John on 25/10/2014
  • Jack on 24/10/2014
  • Scott on 24/10/2014
  • Ben on 23/10/2014
  • Simon on 23/10/2014
  • Peter on 23/10/2014
  • Anonymous on 23/10/2014
  • Tony on 23/10/2014
  • Stuart on 23/10/2014
  • Craig on 22/10/2014
  • Anonymous on 22/10/2014
  • Silios on 22/10/2014
  • Anonymous on 21/10/2014
  • Steve on 21/10/2014
  • Andrew on 21/10/2014
  • Mark on 21/10/2014
  • George on 21/10/2014
  • Anonymous on 20/10/2014
  • Liz on 20/10/2014
  • Anonymous on 20/10/2014
  • John on 20/10/2014
  • George on 20/10/2014
  • Chris on 20/10/2014
  • Tom on 19/10/2014
  • Jeff on 18/10/2014
  • Dawn on 17/10/2014
  • Stuart on 16/10/2014
  • Ron. on 16/10/2014
  • Martin on 16/10/2014
  • Anonymous on 16/10/2014
  • Ryan on 15/10/2014
  • Anonymous on 15/10/2014
  • Melvin on 14/10/2014
  • Rodney on 14/10/2014
  • Anonymous on 13/10/2014
  • Phil on 13/10/2014
  • Rob on 10/10/2014
  • Phil on 10/10/2014
  • Ryan on 10/10/2014
  • Craig on 10/10/2014
  • George on 10/10/2014
  • Andrew on 10/10/2014
  • Brian on 09/10/2014
  • Allan on 09/10/2014
  • John on 09/10/2014
  • David on 08/10/2014
  • Anonymous on 07/10/2014
  • Mat on 07/10/2014
  • Anonymous on 06/10/2014
  • Steve on 06/10/2014
  • Shaun on 06/10/2014
  • Gareth on 06/10/2014
  • Marios on 06/10/2014
  • Anonymous on 06/10/2014
  • Anonymous on 06/10/2014
  • Colin on 06/10/2014
  • David on 06/10/2014
  • We understand your frustration but unfortunately several packages sent to Australia via mail have gone missing so we have temporarily stopped dispatching there while we search for a solution.
  • FLO Response
  • Robin on 03/10/2014
  • Cameron on 03/10/2014
  • Chris on 03/10/2014
  • Steve on 02/10/2014
  • Anonymous on 02/10/2014
  • Alex on 02/10/2014
  • Karl on 02/10/2014
  • Malcolm on 02/10/2014
  • Dave on 01/10/2014
  • John on 30/09/2014
  • Gaidis on 30/09/2014
  • Jillian on 30/09/2014
  • Ryan on 29/09/2014
  • Dee on 29/09/2014
  • K on 29/09/2014
  • Dee on 29/09/2014
  • Anonymous on 28/09/2014
  • Anonymous on 27/09/2014
  • Colin on 26/09/2014
  • Mike on 26/09/2014
  • Steve on 25/09/2014
  • James on 24/09/2014
  • Anonymous on 24/09/2014
  • Craig on 24/09/2014
  • Anonymous on 24/09/2014
  • Anonymous on 23/09/2014
  • Garry on 23/09/2014
  • Anonymous on 23/09/2014
  • Anonymous on 23/09/2014
  • Craig on 23/09/2014
  • Ian on 22/09/2014
  • Gi on 19/09/2014
  • Anonymous on 19/09/2014
  • Karl on 19/09/2014
  • Peter on 19/09/2014
  • Anonymous on 19/09/2014
  • Anonymous on 19/09/2014
  • Anonymous on 18/09/2014
  • Darrenp on 18/09/2014
  • Andy on 17/09/2014
  • We agree, life would be easier if manufacturers standardised on the larger thread size.
  • FLO Response
  • Richard on 17/09/2014
  • Stuart on 17/09/2014
  • David on 17/09/2014
  • Mike on 16/09/2014
  • John on 16/09/2014
  • Andy on 16/09/2014
  • Simon on 14/09/2014
  • Clive on 14/09/2014
  • Martin on 14/09/2014
  • Anonymous on 12/09/2014
  • Chris on 12/09/2014
  • Anonymous on 12/09/2014
  • Ray on 11/09/2014
  • Allan on 11/09/2014
  • Gerry on 11/09/2014
  • Chris on 11/09/2014
  • Karl on 11/09/2014
  • Andrew on 11/09/2014
  • David on 10/09/2014
  • Anonymous on 10/09/2014
  • Nick on 10/09/2014
  • Anonymous on 10/09/2014
  • Lee on 10/09/2014
  • Dave on 10/09/2014
  • Mark on 09/09/2014
  • Chris on 09/09/2014
  • Scott on 08/09/2014
  • Nick on 08/09/2014
  • Olwen on 08/09/2014
  • Anonymous on 08/09/2014
  • Edward on 08/09/2014
  • Mark on 07/09/2014
  • Ted on 05/09/2014
  • Ray on 05/09/2014
  • Anonymous on 03/09/2014
  • Andy on 03/09/2014
  • Mark on 03/09/2014
  • James on 03/09/2014
  • We would like to help but unfortunately your address is in the FedEx 'Scottish Highlands’ pricing area.
  • FLO Response
  • Olwen on 03/09/2014
  • Peter on 03/09/2014
  • Alan on 03/09/2014
  • Jim on 03/09/2014
  • Olwen on 03/09/2014
  • Gareth on 03/09/2014
  • Charles on 02/09/2014
  • Mark on 02/09/2014
  • Adam on 02/09/2014
  • Patrick on 02/09/2014
  • Peter on 01/09/2014
  • Nicholas on 01/09/2014
  • Paul on 01/09/2014
  • Keith on 29/08/2014
  • Rob on 29/08/2014
  • Sue on 29/08/2014
  • Paul on 29/08/2014
  • Anonymous on 28/08/2014
  • Colin on 28/08/2014
  • Sorry our dispatch wasn’t as fast as expected, in-stock items are normally dispatched same-day. Please see our website’s availability indicators for an estimation of delivery time.
  • FLO Response
  • Graham on 28/08/2014
  • Mark on 28/08/2014
  • Anonymous on 28/08/2014
  • Phil on 28/08/2014
  • Martin on 28/08/2014
  • Peter on 27/08/2014
  • Anonymous on 27/08/2014
  • Anonymous on 27/08/2014
  • Olamazadeh on 26/08/2014
  • International deliveries are something we aim to improve in the future. Sorry we were unable to assist in this instance.
  • FLO Response
  • Søren on 26/08/2014
  • Anonymous on 26/08/2014
  • Rebecca on 26/08/2014
  • Anonymous on 25/08/2014
  • Anonymous on 24/08/2014
  • Brendan on 22/08/2014
  • Anonymous on 22/08/2014
  • Gordon on 21/08/2014
  • Matt on 21/08/2014
  • Garry on 21/08/2014
  • Ian on 21/08/2014
  • Anonymous on 20/08/2014
  • Robert on 20/08/2014
  • Will on 20/08/2014
  • Romain on 20/08/2014
  • Graham on 20/08/2014
  • Antony on 20/08/2014
  • Anonymous on 20/08/2014
  • Simon on 20/08/2014
  • Anonymous on 19/08/2014
  • Buckton. on 19/08/2014
  • Andy on 19/08/2014
  • Nick on 19/08/2014
  • Chris on 18/08/2014
  • Anonymous on 18/08/2014
  • Richard on 18/08/2014
  • Scott on 18/08/2014
  • Rob on 18/08/2014
  • Chris on 16/08/2014
  • Adrian on 15/08/2014
  • Anonymous on 15/08/2014
  • Graham on 15/08/2014
  • Pat on 15/08/2014
  • Denis on 15/08/2014
  • Rob on 14/08/2014
  • Will on 14/08/2014
  • Peter on 14/08/2014
  • Jim on 14/08/2014
  • Richard on 14/08/2014
  • Jr on 13/08/2014
  • Mike on 13/08/2014
  • Anonymous on 13/08/2014
  • John on 13/08/2014
  • Jeff on 11/08/2014
  • Mike on 11/08/2014
  • Clive on 11/08/2014
  • Richard on 11/08/2014
  • Peter on 11/08/2014
  • Stephen on 08/08/2014
  • Phil on 08/08/2014
  • Marco on 08/08/2014
  • Anonymous on 08/08/2014
  • Bill on 07/08/2014
  • Anonymous on 07/08/2014
  • Dave on 07/08/2014
  • David on 06/08/2014
  • Lucy on 06/08/2014
  • Neil on 06/08/2014
  • Charles on 06/08/2014
  • Matt on 06/08/2014
  • Matt on 05/08/2014
  • Dean on 04/08/2014
  • Anonymous on 04/08/2014
  • Frank on 04/08/2014
  • Roger on 04/08/2014
  • Harry on 04/08/2014
  • Anonymous on 04/08/2014
  • Mark on 01/08/2014
  • I am glad we were able to resolve this issue for you. Apologies for misunderstanding your initial email.
  • FLO Response
  • Earl on 01/08/2014
  • Jon on 01/08/2014
  • Leslie on 31/07/2014
  • Alan on 31/07/2014
  • Fred on 30/07/2014
  • Julian on 30/07/2014
  • Ian on 30/07/2014
  • Ruth on 30/07/2014
  • David on 29/07/2014
  • Nick on 29/07/2014
  • Dave on 29/07/2014
  • Anonymous on 29/07/2014
  • Stephen on 28/07/2014
  • Tony on 28/07/2014
  • Anonymous on 28/07/2014
  • Anonymous on 27/07/2014
  • Peter on 26/07/2014
  • Anonymous on 25/07/2014
  • Jose on 25/07/2014
  • Dennis on 25/07/2014
  • Mike on 25/07/2014
  • Simon on 24/07/2014
  • Anonymous on 23/07/2014
  • Simon on 22/07/2014
  • Gerry on 22/07/2014
  • Adrian on 22/07/2014
  • Barry on 22/07/2014
  • Allan on 21/07/2014
  • Phil on 21/07/2014
  • Kelly on 21/07/2014
  • Anonymous on 21/07/2014
  • Jase on 20/07/2014
  • Mike on 18/07/2014
  • Peter on 18/07/2014
  • David on 18/07/2014
  • Anonymous on 17/07/2014
  • David on 17/07/2014
  • Jeanette on 17/07/2014
  • Mike on 16/07/2014
  • Ron on 16/07/2014
  • David on 16/07/2014
  • James on 16/07/2014
  • Inez on 16/07/2014
  • Anonymous on 15/07/2014
  • Alan on 11/07/2014
  • Anonymous on 11/07/2014
  • Ron. on 11/07/2014
  • Anonymous on 11/07/2014
  • Simon on 11/07/2014
  • Martin on 10/07/2014
  • Ian on 10/07/2014
  • Keith on 09/07/2014
  • Steve on 09/07/2014
  • Anonymous on 08/07/2014
  • Nick on 08/07/2014
  • Hakiyong on 08/07/2014
  • We are sorry that we cannot currently ship to your location we hope the alternative supplier we suggested was useful.
  • FLO Response
  • Aaricia on 07/07/2014
  • David on 07/07/2014
  • Steve on 05/07/2014
  • Peter on 04/07/2014
  • Andy on 04/07/2014
  • Anonymous on 04/07/2014
  • Bob on 03/07/2014
  • Bob on 03/07/2014
  • Anonymous on 03/07/2014
  • David on 03/07/2014
  • Anonymous on 02/07/2014
  • Martine on 02/07/2014
  • Anonymous on 02/07/2014
  • Espen on 02/07/2014
  • Anonymous on 01/07/2014
  • Peter on 01/07/2014
  • David on 01/07/2014
  • Martine on 01/07/2014
  • Ayman on 30/06/2014
  • Paul on 30/06/2014
  • Mike on 30/06/2014
  • Mick on 30/06/2014
  • Bill on 30/06/2014
  • Ron on 29/06/2014
  • Steve on 27/06/2014
  • Ray on 27/06/2014
  • Adrian on 27/06/2014
  • Graham on 27/06/2014
  • Mike on 26/06/2014
  • Anonymous on 26/06/2014
  • Ann on 26/06/2014
  • Anonymous on 26/06/2014
  • William on 26/06/2014
  • Adrian on 25/06/2014
  • Alan on 25/06/2014
  • Chris on 24/06/2014
  • Anonymous on 24/06/2014
  • Mac on 24/06/2014
  • Mark on 24/06/2014
  • Alexandra on 23/06/2014
  • Anonymous on 23/06/2014
  • Toymaster on 23/06/2014
  • David on 23/06/2014
  • Paul on 23/06/2014
  • David on 23/06/2014
  • Apologies for the confusion :-)
  • FLO Response
  • Peter on 23/06/2014
  • Gary on 23/06/2014
  • Ray on 21/06/2014
  • Martin on 19/06/2014
  • Paul on 19/06/2014
  • Mary on 19/06/2014
  • Phil on 19/06/2014
  • Valerie on 19/06/2014
  • Gordon on 18/06/2014
  • Martin on 18/06/2014
  • Webby on 17/06/2014
  • Derek on 17/06/2014
  • Gareth on 17/06/2014
  • Valerie on 17/06/2014
  • Larry on 17/06/2014
  • Anonymous on 17/06/2014
  • Anonymous on 16/06/2014
  • Matthew on 16/06/2014
  • Peter on 16/06/2014
  • Anonymous on 16/06/2014
  • We are sorry we couldn't help in this instance. International shipping is an area we intend to improve.
  • FLO Response
  • Bob on 15/06/2014
  • Dave on 14/06/2014
  • L. on 13/06/2014
  • Mike on 12/06/2014
  • Mike on 12/06/2014
  • Steve on 12/06/2014
  • Anonymous on 12/06/2014
  • Gareth on 12/06/2014
  • Craig on 11/06/2014
  • Neil on 11/06/2014
  • Anonymous on 11/06/2014
  • Anonymous on 11/06/2014
  • Anonymous on 11/06/2014
  • Mike on 11/06/2014
  • Bev on 11/06/2014
  • Alexandra on 10/06/2014
  • Roger on 10/06/2014
  • Derrick on 10/06/2014
  • Steve on 10/06/2014
  • Apologies for the error - we have since sent out the dessiccant sachets separately.
  • FLO Response
  • John on 10/06/2014
  • Adam on 09/06/2014
  • Anonymous on 09/06/2014
  • Anonymous on 09/06/2014
  • Adrian on 09/06/2014
  • Ryan on 09/06/2014
  • Anonymous on 09/06/2014
  • James on 08/06/2014
  • Anonymous on 06/06/2014
  • Martin on 06/06/2014
  • Ken on 06/06/2014
  • Anonymous on 06/06/2014
  • Derek on 06/06/2014
  • Anonymous on 06/06/2014
  • Jim on 04/06/2014
  • Adrian on 04/06/2014
  • John on 04/06/2014
  • David on 04/06/2014
  • Annette on 03/06/2014
  • Toni on 03/06/2014
  • Jenny on 02/06/2014
  • Gary on 02/06/2014
  • Andy on 02/06/2014
  • John on 02/06/2014
  • Martin on 02/06/2014
  • Muzaffar on 02/06/2014
  • David on 02/06/2014
  • Ross on 02/06/2014
  • Paul on 01/06/2014
  • Colin on 30/05/2014
  • Peter on 30/05/2014
  • Anonymous on 30/05/2014
  • Jim on 29/05/2014
  • John on 29/05/2014
  • Antonio on 29/05/2014
  • Anonymous on 29/05/2014
  • Lawrence on 29/05/2014
  • Richard on 28/05/2014
  • Anonymous on 28/05/2014
  • Mark on 28/05/2014
  • Leonard on 27/05/2014
  • Brett on 27/05/2014
  • Peter on 27/05/2014
  • Anonymous on 27/05/2014
  • Terence on 27/05/2014
  • Dave on 27/05/2014
  • Anonymous on 27/05/2014
  • Peter on 27/05/2014
  • Notburg on 27/05/2014
  • Peter on 26/05/2014
  • Peter on 25/05/2014
  • Jim on 24/05/2014
  • Pjb on 23/05/2014
  • Steve on 23/05/2014
  • Pjb on 23/05/2014
  • Ron on 23/05/2014
  • Charlie on 23/05/2014
  • Darren on 23/05/2014
  • Anonymous on 23/05/2014
  • Anonymous on 23/05/2014
  • Crocker on 22/05/2014
  • Martin on 22/05/2014
  • Hugh on 22/05/2014
  • Orlando on 22/05/2014
  • Rob on 22/05/2014
  • Anonymous on 22/05/2014
  • Mark on 22/05/2014
  • Claire on 21/05/2014
  • Sue on 21/05/2014
  • Steven on 21/05/2014
  • Steve on 21/05/2014
  • Anonymous on 21/05/2014
  • Sue on 21/05/2014
  • Gus on 20/05/2014
  • Ann on 20/05/2014
  • Andrew on 20/05/2014
  • Patrick on 20/05/2014
  • David on 20/05/2014
  • Amir on 19/05/2014
  • Al on 19/05/2014
  • Hugh on 19/05/2014
  • Martin on 19/05/2014
  • Steve on 19/05/2014
  • Elaine on 18/05/2014
  • Anonymous on 18/05/2014
  • Martin on 17/05/2014
  • Ajs on 16/05/2014
  • Cheryl on 15/05/2014
  • Anonymous on 15/05/2014
  • Paul on 15/05/2014
  • David on 14/05/2014
  • Ajs on 14/05/2014
  • Anonymous on 14/05/2014
  • Ajs on 14/05/2014
  • Anonymous on 14/05/2014
  • Anonymous on 14/05/2014
  • Anonymous on 14/05/2014
  • Nalin on 14/05/2014
  • Anonymous on 13/05/2014
  • Ajs on 13/05/2014
  • Anonymous on 13/05/2014
  • M on 13/05/2014
  • N on 13/05/2014
  • Anonymous on 13/05/2014
  • Martin on 12/05/2014
  • Jon on 12/05/2014
  • Siva on 12/05/2014
  • Anonymous on 12/05/2014
  • Peter on 12/05/2014
  • Jack on 12/05/2014
  • Martin on 10/05/2014
  • Darren on 10/05/2014
  • Jim on 09/05/2014
  • Anonymous on 09/05/2014
  • Claire on 09/05/2014
  • Andy on 09/05/2014
  • Anonymous on 09/05/2014
  • Keith on 09/05/2014
  • Nigel on 09/05/2014
  • Neil on 09/05/2014
  • David on 08/05/2014
  • Graham on 08/05/2014
  • Anonymous on 08/05/2014
  • Stephen on 08/05/2014
  • Frank on 07/05/2014
  • David on 07/05/2014
  • Martin on 06/05/2014
  • Bernie on 06/05/2014
  • Janice on 06/05/2014
  • Kerri on 06/05/2014
  • Stuart on 06/05/2014
  • Martin on 06/05/2014
  • Anonymous on 06/05/2014
  • Steve on 06/05/2014
  • Anonymous on 06/05/2014
  • Anonymous on 02/05/2014
  • Alan on 02/05/2014
  • Marek on 02/05/2014
  • Steve on 02/05/2014
  • Shaun on 01/05/2014
  • Graham on 01/05/2014
  • Peter on 01/05/2014
  • Colin on 01/05/2014
  • Neil on 01/05/2014
  • Anonymous on 30/04/2014
  • Steve on 30/04/2014
  • Giovanni on 30/04/2014
  • Richard on 30/04/2014
  • Damian on 29/04/2014
  • Carl on 29/04/2014
  • Mark on 29/04/2014
  • Anonymous on 28/04/2014
  • Reza on 28/04/2014
  • L. on 28/04/2014
  • Dave on 28/04/2014
  • Anonymous on 28/04/2014
  • Steve on 25/04/2014
  • Jane on 25/04/2014
  • Anonymous on 25/04/2014
  • Stephen on 25/04/2014
  • Frederick on 25/04/2014
  • Rob on 25/04/2014
  • Shaun on 24/04/2014
  • Gary on 24/04/2014
  • Peter on 24/04/2014
  • Anonymous on 24/04/2014
  • Martin on 24/04/2014
  • Tim on 23/04/2014
  • Tina on 23/04/2014
  • Jonathan on 23/04/2014
  • Mark on 23/04/2014
  • Karen on 23/04/2014
  • Anonymous on 23/04/2014
  • Scott on 23/04/2014
  • Carl on 23/04/2014
  • John on 23/04/2014
  • Patrick on 22/04/2014
  • Phil on 22/04/2014
  • Luke on 22/04/2014
  • Anonymous on 22/04/2014
  • Keith on 22/04/2014
  • J on 22/04/2014
  • Andy on 22/04/2014
  • Nick on 22/04/2014
  • Anonymous on 22/04/2014
  • Alexandra on 22/04/2014
  • Anonymous on 22/04/2014
  • Robert on 22/04/2014
  • Our sincere apologies for letting you down on this occasion. We have been experiencing some delays with the postal system but have despatched another mask to you.
  • FLO Response
  • Andrew on 17/04/2014
  • Orlando on 17/04/2014
  • Anonymous on 17/04/2014
  • Paul on 17/04/2014
  • Anonymous on 17/04/2014
  • Unfortunately there was a delay in the arrival of these goods from our supplier. We are working hard on systems and processes to ensure when this occurs, customers are updated straightaway. We are sorry we let you down on this occasion.
  • FLO Response
  • Orlando on 17/04/2014
  • Anonymous on 17/04/2014
  • Julian on 17/04/2014
  • Anonymous on 17/04/2014
  • Alan on 16/04/2014
  • David on 16/04/2014
  • Terry on 16/04/2014
  • L. on 15/04/2014
  • Anonymous on 15/04/2014
  • Paul on 15/04/2014
  • Anonymous on 15/04/2014
  • Graham on 15/04/2014
  • Anthony on 15/04/2014
  • Steve on 15/04/2014
  • Anonymous on 14/04/2014
  • Ron on 14/04/2014
  • Matthew on 14/04/2014
  • Richard on 14/04/2014
  • T on 14/04/2014
  • John on 11/04/2014
  • Nelson on 11/04/2014
  • John on 10/04/2014
  • Raj on 10/04/2014
  • Anonymous on 10/04/2014
  • P on 09/04/2014
  • Pete on 09/04/2014
  • Anonymous on 09/04/2014
  • Neil on 09/04/2014
  • Anonymous on 09/04/2014
  • Peter on 09/04/2014
  • Mike on 08/04/2014
  • Ron on 08/04/2014
  • Peter on 08/04/2014
  • Neville on 08/04/2014
  • Danny on 08/04/2014
  • Gordon on 08/04/2014
  • Anonymous on 08/04/2014
  • Sam on 08/04/2014
  • Anonymous on 07/04/2014
  • We are sorry to hear you were disappointed with our reply. In our defence the model you asked about is very new so we have not had an opportunity to use it but we did advise it was not a telescope designed for imaging so we could not recommend it for that purpose. We then suggested you check the astronomy forums to see if anyone had tried what you want to do.
  • FLO Response
  • Michael on 07/04/2014
  • Dave on 07/04/2014
  • Chris on 07/04/2014
  • Martin on 07/04/2014
  • Ian on 07/04/2014
  • Stuart on 07/04/2014
  • James on 07/04/2014
  • Chris on 07/04/2014
  • Anonymous on 07/04/2014
  • Ian on 07/04/2014
  • L on 07/04/2014
  • Steve on 07/04/2014
  • Sid on 07/04/2014
  • Nick on 05/04/2014
  • Jim on 04/04/2014
  • David on 04/04/2014
  • Jonathan on 04/04/2014
  • Jonathan on 04/04/2014
  • Ben on 04/04/2014
  • Robin on 03/04/2014
  • Steve on 03/04/2014
  • Robert on 03/04/2014
  • Bob on 03/04/2014
  • Anonymous on 03/04/2014
  • Matt on 03/04/2014
  • L. on 03/04/2014
  • David on 02/04/2014
  • Paul on 02/04/2014
  • Mike on 02/04/2014
  • Anonymous on 02/04/2014
  • L. on 02/04/2014
  • Dave on 02/04/2014
  • Avtar on 01/04/2014
  • Martin on 01/04/2014
  • Anonymous on 01/04/2014
  • Valerie on 31/03/2014
  • Dave on 31/03/2014
  • Anonymous on 31/03/2014
  • Astro on 28/03/2014
  • Anonymous on 28/03/2014
  • John on 28/03/2014
  • Alexander on 27/03/2014
  • Darren on 27/03/2014
  • Paul on 27/03/2014
  • Ashley on 27/03/2014
  • Martin on 27/03/2014
  • Anonymous on 27/03/2014
  • Scott. on 27/03/2014
  • Peter on 27/03/2014
  • Ian on 27/03/2014
  • Anonymous on 26/03/2014
  • Gord on 26/03/2014
  • Andrew on 26/03/2014
  • Mat on 26/03/2014
  • Anonymous on 26/03/2014
  • Heather on 26/03/2014
  • Heather on 26/03/2014
  • Sandra on 26/03/2014
  • Michele on 26/03/2014
  • Bruce on 25/03/2014
  • Ken on 25/03/2014
  • Trevor on 25/03/2014
  • William on 25/03/2014
  • Liffy on 25/03/2014
  • Ken on 25/03/2014
  • Rob on 25/03/2014
  • Michele on 24/03/2014
  • David on 24/03/2014
  • Ian on 24/03/2014
  • Keith on 24/03/2014
  • John on 24/03/2014
  • Neil on 24/03/2014
  • Mike on 24/03/2014
  • Peter on 22/03/2014
  • Paul on 21/03/2014
  • Anonymous on 21/03/2014
  • Anonymous on 21/03/2014
  • Mike on 21/03/2014
  • Dave on 20/03/2014
  • Richard on 20/03/2014
  • Anonymous on 20/03/2014
  • Rick on 20/03/2014
  • Keith on 20/03/2014
  • Allan on 19/03/2014
  • Dan on 19/03/2014
  • Tony on 19/03/2014
  • Andrew on 19/03/2014
  • Mike on 19/03/2014
  • Paul on 18/03/2014
  • Andrew on 18/03/2014
  • Anonymous on 18/03/2014
  • Keith on 18/03/2014
  • John on 18/03/2014
  • John on 18/03/2014
  • Anonymous on 18/03/2014
  • James on 17/03/2014
  • Alex on 17/03/2014
  • Peter on 17/03/2014
  • Fraser on 17/03/2014
  • Paul on 17/03/2014
  • Paul on 17/03/2014
  • Ben on 17/03/2014
  • Anonymous on 17/03/2014
  • Timothy on 17/03/2014
  • Rob on 17/03/2014
  • Anonymous on 17/03/2014
  • Mike on 17/03/2014
  • Anonymous on 17/03/2014
  • Marton on 15/03/2014
  • Chris on 14/03/2014
  • Anonymous on 14/03/2014
  • Larry on 14/03/2014
  • Mark on 14/03/2014
  • Anonymous on 14/03/2014
  • Neil on 14/03/2014
  • Shaun on 14/03/2014
  • Cliff on 14/03/2014
  • Anonymous on 14/03/2014
  • Anonymous on 14/03/2014
  • Steve on 13/03/2014
  • Anonymous on 13/03/2014
  • Anonymous on 13/03/2014
  • Chris on 13/03/2014
  • Alistair on 13/03/2014
  • Hayden on 13/03/2014
  • Mark on 13/03/2014
  • Tony on 13/03/2014
  • Cecilia on 12/03/2014
  • John on 12/03/2014
  • Drazen on 12/03/2014
  • Anonymous on 12/03/2014
  • Steve on 12/03/2014
  • Steve on 12/03/2014
  • Ron on 12/03/2014
  • Joyce on 11/03/2014
  • Anonymous on 11/03/2014
  • Robin on 11/03/2014
  • Graham on 11/03/2014
  • John on 11/03/2014
  • Anonymous on 10/03/2014
  • P.F on 10/03/2014
  • Anonymous on 10/03/2014
  • Anonymous on 10/03/2014
  • Anonymous on 10/03/2014
  • Bob on 10/03/2014
  • Terry on 10/03/2014
  • David on 10/03/2014
  • Ron on 09/03/2014
  • Dave on 07/03/2014
  • Ian on 07/03/2014
  • Dave on 07/03/2014
  • Alistair on 07/03/2014
  • Anonymous on 07/03/2014
  • David on 07/03/2014
  • R on 06/03/2014
  • Piotr on 06/03/2014
  • Sandra on 06/03/2014
  • Anonymous on 06/03/2014
  • Anonymous on 06/03/2014
  • Mick on 06/03/2014
  • Anonymous on 06/03/2014
  • Ian on 06/03/2014
  • Dave on 05/03/2014
  • Paul on 05/03/2014
  • Robert on 05/03/2014
  • Anonymous on 05/03/2014
  • Gill on 05/03/2014
  • Anonymous on 05/03/2014
  • Our sincere apologies for misreading your email the first time we replied. We have since provided the information requested.
  • FLO Response
  • Mike on 05/03/2014
  • Gordon on 04/03/2014
  • Mussawar on 04/03/2014
  • Dom on 04/03/2014
  • Mark on 04/03/2014
  • Mark on 04/03/2014
  • Simon on 04/03/2014
  • Steve on 04/03/2014
  • Anonymous on 04/03/2014
  • Anonymous on 04/03/2014
  • Bob on 03/03/2014
  • Denis on 03/03/2014
  • Anonymous on 03/03/2014
  • W on 03/03/2014
  • Tim on 03/03/2014
  • Hayden on 03/03/2014
  • Tony on 03/03/2014
  • Ian on 03/03/2014
  • Anonymous on 03/03/2014
  • Adin on 03/03/2014
  • Alan on 03/03/2014
  • Paul on 01/03/2014
  • Anonymous on 01/03/2014
  • Peter on 01/03/2014
  • Wayne on 28/02/2014
  • Steve on 28/02/2014
  • Anonymous on 28/02/2014
  • Anonymous on 28/02/2014
  • John on 28/02/2014
  • Keiron on 28/02/2014
  • Jon on 28/02/2014
  • Keith on 27/02/2014
  • P on 27/02/2014
  • Len on 27/02/2014
  • Anonymous on 27/02/2014
  • Anonymous on 27/02/2014
  • Anonymous on 26/02/2014
  • Harriet on 26/02/2014
  • Claire on 26/02/2014
  • Anonymous on 26/02/2014
  • Anonymous on 25/02/2014
  • Anonymous on 25/02/2014
  • Gavin on 25/02/2014
  • Jon on 25/02/2014
  • John on 25/02/2014
  • Piotr on 24/02/2014
  • We are sorry for the delay in the international postage system but we are pleased you have now received the item.
  • FLO Response
  • Anonymous on 24/02/2014
  • Kevin on 24/02/2014
  • Bob on 24/02/2014
  • Matt on 24/02/2014
  • Jon on 24/02/2014
  • Jerry on 24/02/2014
  • Allan on 24/02/2014
  • Anonymous on 23/02/2014
  • Pete on 22/02/2014
  • Anonymous on 21/02/2014
  • Pete on 21/02/2014
  • Allan on 21/02/2014
  • Anonymous on 21/02/2014
  • Jack on 21/02/2014
  • David on 21/02/2014
  • Patrick on 21/02/2014
  • Storme on 21/02/2014
  • Simon on 21/02/2014
  • Anonymous on 21/02/2014
  • Saimir on 21/02/2014
  • Pat on 20/02/2014
  • Clifford on 20/02/2014
  • Mark on 20/02/2014
  • Anonymous on 20/02/2014
  • Anonymous on 19/02/2014
  • Chris on 19/02/2014
  • John on 19/02/2014
  • Alan on 19/02/2014
  • Michael on 19/02/2014
  • Anonymous on 19/02/2014
  • Terry on 19/02/2014
  • Anonymous on 19/02/2014
  • Anonymous on 19/02/2014
  • Anonymous on 18/02/2014
  • Chris on 18/02/2014
  • D on 18/02/2014
  • Anonymous on 18/02/2014
  • Peter on 17/02/2014
  • Ron on 17/02/2014
  • Pat on 17/02/2014
  • Katie on 17/02/2014
  • John on 16/02/2014
  • Mark on 16/02/2014
  • James on 15/02/2014
  • Mike on 14/02/2014
  • Anonymous on 14/02/2014
  • Karen on 14/02/2014
  • Anonymous on 14/02/2014
  • Joe on 14/02/2014
  • Phil on 13/02/2014
  • Pam on 13/02/2014
  • Jamie on 13/02/2014
  • Alan on 13/02/2014
  • Chris on 13/02/2014
  • Nadeem. on 13/02/2014
  • Rob on 13/02/2014
  • Anonymous on 12/02/2014
  • Phil on 12/02/2014
  • James on 12/02/2014
  • Anonymous on 12/02/2014
  • Anonymous on 12/02/2014
  • Peter on 12/02/2014
  • David on 11/02/2014
  • Sorry about that David, it was me who agreed a discount when we met at Astrofest so I asked my colleagues to assign your emails to me. Unfortunately I was out of the office the day you wanted to change your order. In our defence we didn’t mind you changing your mind so collected your AVX free of charge and dispatched your preferred choice, the HEQ5, without fuss. Steve :)
  • FLO Response
  • Anonymous on 11/02/2014
  • Anonymous on 11/02/2014
  • Keith on 11/02/2014
  • Robin on 11/02/2014
  • Mike on 11/02/2014
  • Anonymous on 11/02/2014
  • Ben on 11/02/2014
  • Anonymous on 10/02/2014
  • Michael on 10/02/2014
  • Pat on 10/02/2014
  • Ad on 10/02/2014
  • Roy on 10/02/2014
  • Robert on 10/02/2014
  • Ed on 10/02/2014
  • Keith on 10/02/2014
  • Steve on 09/02/2014
  • Anonymous on 07/02/2014
  • Anonymous on 07/02/2014
  • Anonymous on 07/02/2014
  • Anonymous on 06/02/2014
  • Steve on 06/02/2014
  • Anonymous on 06/02/2014
  • Anonymous on 06/02/2014
  • Kim on 05/02/2014
  • Paul on 05/02/2014
  • Glynis on 05/02/2014
  • Dave on 05/02/2014
  • Chris on 05/02/2014
  • William on 05/02/2014
  • Anonymous on 05/02/2014
  • Ian on 05/02/2014
  • Anonymous on 04/02/2014
  • Anonymous on 04/02/2014
  • Ron on 04/02/2014
  • Leon on 04/02/2014
  • David on 04/02/2014
  • Anonymous on 04/02/2014
  • Stephen on 04/02/2014
  • Craig on 04/02/2014
  • Simon on 04/02/2014
  • Michael on 04/02/2014
  • Lorna on 03/02/2014
  • Chris on 03/02/2014
  • Jonathan on 03/02/2014
  • William on 03/02/2014
  • S on 03/02/2014
  • Simon on 03/02/2014
  • Ian on 03/02/2014
  • Anonymous on 03/02/2014
  • Guy on 03/02/2014
  • Roger on 03/02/2014
  • Anonymous on 03/02/2014
  • Matt on 02/02/2014
  • Andrew on 31/01/2014
  • Anonymous on 31/01/2014
  • Andrew on 31/01/2014
  • Daniel on 31/01/2014
  • Steve on 31/01/2014
  • Julian on 31/01/2014
  • Kevin on 30/01/2014
  • Christopher on 30/01/2014
  • Alan on 30/01/2014
  • Mike on 30/01/2014
  • Anonymous on 30/01/2014
  • Anonymous on 30/01/2014
  • Anonymous on 29/01/2014
  • Jon on 29/01/2014
  • Steve on 29/01/2014
  • Anonymous on 29/01/2014
  • Jacob on 29/01/2014
  • Anonymous on 28/01/2014
  • Lance on 28/01/2014
  • Ron on 28/01/2014
  • Chris on 28/01/2014
  • Chris on 28/01/2014
  • Anonymous on 28/01/2014
  • Anonymous on 28/01/2014
  • Martin on 27/01/2014
  • Robin on 27/01/2014
  • Anonymous on 27/01/2014
  • Alistair on 27/01/2014
  • Sergio on 27/01/2014
  • Huw on 27/01/2014
  • David on 27/01/2014
  • Chris. on 27/01/2014
  • Gladys on 27/01/2014
  • Joe on 27/01/2014
  • David on 27/01/2014
  • Ron on 27/01/2014
  • Tim on 27/01/2014
  • Simon on 27/01/2014
  • Peter on 27/01/2014
  • David on 27/01/2014
  • Alyson on 27/01/2014
  • Anonymous on 26/01/2014
  • Karl on 24/01/2014
  • Bob on 24/01/2014
  • Anonymous on 24/01/2014
  • Samamtha on 24/01/2014
  • Matt on 23/01/2014
  • John on 23/01/2014
  • Anonymous on 23/01/2014
  • Paul on 23/01/2014
  • Andy on 23/01/2014
  • Ruth on 23/01/2014
  • Anonymous on 23/01/2014
  • Adam on 22/01/2014
  • Bill on 22/01/2014
  • Imad on 22/01/2014
  • Anonymous on 22/01/2014
  • Anonymous on 22/01/2014
  • Peter on 22/01/2014
  • Daniel on 22/01/2014
  • Anonymous on 22/01/2014
  • Anonymous on 21/01/2014
  • Glyn on 21/01/2014
  • Anonymous on 21/01/2014
  • Daz on 21/01/2014
  • Justin on 21/01/2014
  • Chris on 21/01/2014
  • John on 21/01/2014
  • Martin on 21/01/2014
  • Anonymous on 21/01/2014
  • Mark on 21/01/2014
  • Mark on 21/01/2014
  • David on 21/01/2014
  • Anonymous on 20/01/2014
  • Andrew on 20/01/2014
  • Anonymous on 20/01/2014
  • Ron on 20/01/2014
  • Rowan on 20/01/2014
  • Keith on 20/01/2014
  • Fred on 20/01/2014
  • Paul on 19/01/2014
  • John on 18/01/2014
  • Pete on 17/01/2014
  • Anonymous on 17/01/2014
  • Chris on 17/01/2014
  • John on 17/01/2014
  • Alan on 17/01/2014
  • Martin on 17/01/2014
  • Simon on 17/01/2014
  • Frederick on 16/01/2014
  • Charles on 16/01/2014
  • Anonymous on 16/01/2014
  • Anonymous on 16/01/2014
  • Martin on 16/01/2014
  • Steve on 16/01/2014
  • Bob on 16/01/2014
  • Lionel on 16/01/2014
  • Anonymous on 16/01/2014
  • Alexandra on 15/01/2014
  • Pat on 15/01/2014
  • Tom on 15/01/2014
  • Luke on 15/01/2014
  • Frederick on 15/01/2014
  • Ed on 15/01/2014
  • Anonymous on 14/01/2014
  • Martin on 14/01/2014
  • Anonymous on 14/01/2014
  • Graham on 14/01/2014
  • John on 14/01/2014
  • Patrick on 14/01/2014
  • Paul on 14/01/2014
  • Becky on 14/01/2014
  • Anonymous on 13/01/2014
  • James on 13/01/2014
  • Anonymous on 13/01/2014
  • Terry on 13/01/2014
  • Mike on 13/01/2014
  • Christine on 13/01/2014
  • Rob on 13/01/2014
  • Dave on 13/01/2014
  • Derek on 13/01/2014
  • Gareth on 13/01/2014
  • Mark on 13/01/2014
  • Anonymous on 13/01/2014
  • Rp on 13/01/2014
  • John on 13/01/2014
  • Luke on 13/01/2014
  • Derek on 13/01/2014
  • Steve on 13/01/2014
  • Keith on 13/01/2014
  • Clive on 10/01/2014
  • Derek on 10/01/2014
  • Apologies for the confusion, we answered the first question Friday then the second and third when we reopened Monday.
  • FLO Response
  • Martin on 10/01/2014
  • Anonymous on 10/01/2014
  • Anonymous on 10/01/2014
  • Harriet on 10/01/2014
  • Peter on 09/01/2014
  • Rich on 09/01/2014
  • Nige on 09/01/2014
  • Anonymous on 09/01/2014
  • Tony on 08/01/2014
  • Anonymous on 08/01/2014
  • Mike on 08/01/2014
  • Phil on 08/01/2014
  • Martin on 08/01/2014
  • Anonymous on 08/01/2014
  • Chris on 08/01/2014
  • Anonymous on 08/01/2014
  • Lionel on 08/01/2014
  • Stephen on 08/01/2014
  • Ieva on 08/01/2014
  • We are not sure what happened there but our website does occasionally throw a wobbly when an order is submitted from a country we don't deliver to. Sorry.
  • FLO Response
  • David on 07/01/2014
  • Gordon on 07/01/2014
  • Anonymous on 07/01/2014
  • Sean on 07/01/2014
  • Anonymous on 07/01/2014
  • Anonymous on 07/01/2014
  • David on 07/01/2014
  • John on 07/01/2014
  • Piers on 07/01/2014
  • Anonymous on 06/01/2014
  • Lee on 06/01/2014
  • Jon on 06/01/2014
  • James on 06/01/2014
  • Mike on 06/01/2014
  • Steve on 06/01/2014
  • Anonymous on 06/01/2014
  • Sue on 06/01/2014
  • Anonymous on 06/01/2014
  • Anonymous on 06/01/2014
  • Jonathan on 06/01/2014
  • Anonymous on 06/01/2014
  • Anonymous on 06/01/2014
  • Steve on 06/01/2014
  • Alistair on 06/01/2014
  • Anonymous on 06/01/2014
  • Dan on 06/01/2014
  • Anne on 06/01/2014
  • Sorry about that. It is very difficult to provide an accurate delivery day during the first week of the New Year but we will email you a tracking number when dispatched. Hope that's ok :-)
  • FLO Response
  • Anonymous on 06/01/2014
  • Stuart on 06/01/2014
  • Anonymous on 06/01/2014
  • Anonymous on 06/01/2014
  • Anonymous on 06/01/2014
  • Anonymous on 05/01/2014
  • John on 04/01/2014
  • Steve on 03/01/2014
  • Mike on 03/01/2014
  • Anonymous on 03/01/2014
  • Anonymous on 03/01/2014
  • Bill on 03/01/2014
  • Mike on 03/01/2014
  • Percy on 02/01/2014
  • Anonymous on 02/01/2014
  • Anonymous on 02/01/2014
  • Michael on 02/01/2014
  • Geoffrey on 02/01/2014
  • Terry on 02/01/2014
  • Anonymous on 02/01/2014
  • Simon on 02/01/2014
  • Anonymous on 28/12/2013
  • Nicki on 23/12/2013
  • Anonymous on 23/12/2013
  • George on 21/12/2013
  • Anonymous on 20/12/2013
  • Maurice on 20/12/2013
  • Manfred on 20/12/2013
  • Wyn on 20/12/2013
  • Rasik on 19/12/2013
  • Kal on 19/12/2013
  • Mark on 19/12/2013
  • Rob on 19/12/2013
  • Emily on 19/12/2013
  • Anonymous on 18/12/2013
  • Anonymous on 18/12/2013
  • Rik on 18/12/2013
  • Chris on 18/12/2013
  • Anonymous on 18/12/2013
  • Elaine on 18/12/2013
  • Anonymous on 18/12/2013
  • Anonymous on 18/12/2013
  • Harry on 17/12/2013
  • Anonymous on 17/12/2013
  • Mike on 17/12/2013
  • Anonymous on 17/12/2013
  • Martin on 16/12/2013
  • P on 16/12/2013
  • Mark on 16/12/2013
  • Helen on 16/12/2013
  • David on 16/12/2013
  • Phil on 16/12/2013
  • Mike on 14/12/2013
  • Trefor on 14/12/2013
  • Sorry Trefor for not including both answers in the first response but I see that your query about 2 inch eyepieces was answered a little later in the day.
  • FLO Response
  • Anonymous on 13/12/2013
  • Jem on 13/12/2013
  • Philip on 13/12/2013
  • Phil on 13/12/2013
  • Julian on 13/12/2013
  • Anonymous on 12/12/2013
  • Alyson on 12/12/2013
  • M on 12/12/2013
  • Phil on 12/12/2013
  • Alyson on 12/12/2013
  • Ian on 12/12/2013
  • Martin on 11/12/2013
  • Anonymous on 11/12/2013
  • Michael on 11/12/2013
  • Mark on 11/12/2013
  • Anonymous on 11/12/2013
  • Phil on 11/12/2013
  • Phil on 10/12/2013
  • Andrea on 10/12/2013
  • Anonymous on 10/12/2013
  • Winston on 10/12/2013
  • Bill on 10/12/2013
  • Jo on 10/12/2013
  • Anonymous on 09/12/2013
  • Tim on 09/12/2013
  • Andrew on 08/12/2013
  • Iain on 07/12/2013
  • Phil on 06/12/2013
  • Anonymous on 06/12/2013
  • Anonymous on 06/12/2013
  • Brett on 06/12/2013
  • Matthew on 06/12/2013
  • Anonymous on 06/12/2013
  • Khalid on 06/12/2013
  • Anonymous on 06/12/2013
  • Alexandra on 06/12/2013
  • Steve on 06/12/2013
  • Karl on 05/12/2013
  • Bill on 05/12/2013
  • Anonymous on 05/12/2013
  • Steve on 05/12/2013
  • Graham on 05/12/2013
  • Ben on 05/12/2013
  • Phil on 05/12/2013
  • Anonymous on 05/12/2013
  • Jill on 04/12/2013
  • Brian on 04/12/2013
  • Neil on 04/12/2013
  • Anonymous on 04/12/2013
  • James on 03/12/2013
  • Bob on 03/12/2013
  • Andrew on 03/12/2013
  • Anonymous on 03/12/2013
  • Rebecca on 03/12/2013
  • Martin on 03/12/2013
  • Mark on 03/12/2013
  • Anonymous on 03/12/2013
  • Paul on 02/12/2013
  • Albert on 02/12/2013
  • Anonymous on 02/12/2013
  • Mark on 02/12/2013
  • Stephen on 02/12/2013
  • Karl on 02/12/2013
  • Daniella on 02/12/2013
  • Roy on 02/12/2013
  • Anonymous on 02/12/2013
  • Anonymous on 02/12/2013
  • Kris on 02/12/2013
  • Anonymous on 02/12/2013
  • Neil on 29/11/2013
  • Phil on 29/11/2013
  • Anonymous on 29/11/2013
  • Becca on 29/11/2013
  • Anonymous on 29/11/2013
  • David on 29/11/2013
  • Anonymous on 28/11/2013
  • Anonymous on 28/11/2013
  • Anonymous on 28/11/2013
  • Peter on 28/11/2013
  • Gina on 28/11/2013
  • Chris on 28/11/2013
  • Dave on 28/11/2013
  • John on 28/11/2013
  • Brian on 28/11/2013
  • Anonymous on 27/11/2013
  • Anonymous on 27/11/2013
  • Douglas on 27/11/2013
  • Martin on 27/11/2013
  • Terry on 27/11/2013
  • Syd on 27/11/2013
  • Anonymous on 26/11/2013
  • Anonymous on 26/11/2013
  • Mark on 26/11/2013
  • Mark on 26/11/2013
  • Simon on 26/11/2013
  • Anonymous on 26/11/2013
  • Roberta on 26/11/2013
  • Anonymous on 26/11/2013
  • M on 26/11/2013
  • Liam on 26/11/2013
  • David on 25/11/2013
  • Sam on 25/11/2013
  • Paul on 25/11/2013
  • James on 25/11/2013
  • Andy on 25/11/2013
  • Trefor on 25/11/2013
  • Tim on 25/11/2013
  • Autumn on 25/11/2013
  • Chris on 25/11/2013
  • Anonymous on 25/11/2013
  • Anonymous on 25/11/2013
  • Anne on 24/11/2013
  • J on 23/11/2013
  • Stephen on 22/11/2013
  • Robin on 22/11/2013
  • David on 21/11/2013
  • Peter on 21/11/2013
  • Peter on 21/11/2013
  • Kim on 21/11/2013
  • Peter on 21/11/2013
  • Gary on 21/11/2013
  • Anonymous on 21/11/2013
  • Anonymous on 21/11/2013
  • Graham on 20/11/2013
  • Graham on 20/11/2013
  • Tadeusz on 20/11/2013
  • Gerry on 19/11/2013
  • Anonymous on 19/11/2013
  • Julian on 19/11/2013
  • Anonymous on 19/11/2013
  • Giordano on 19/11/2013
  • Graham on 19/11/2013
  • Clwyd on 18/11/2013
  • Colin on 18/11/2013
  • Ian on 18/11/2013
  • Anonymous on 18/11/2013
  • Christopher on 18/11/2013
  • Colin on 18/11/2013
  • Anonymous on 18/11/2013
  • Bob on 18/11/2013
  • Anonymous on 16/11/2013
  • Thomas on 15/11/2013
  • Damian on 15/11/2013
  • Steve on 15/11/2013
  • Paul on 15/11/2013
  • Duncan on 15/11/2013
  • Kim on 14/11/2013
  • Peter on 14/11/2013
  • Anonymous on 14/11/2013
  • Anonymous on 14/11/2013
  • Anonymous on 14/11/2013
  • Tony on 13/11/2013
  • Julian on 13/11/2013
  • Les on 13/11/2013
  • Geoffrey on 13/11/2013
  • Anonymous on 13/11/2013
  • Roy on 13/11/2013
  • Anonymous on 12/11/2013
  • Sorry we were unable to help in this instance. Some products, particularly larger ones cannot currently be shipped to certain Countries for logistical reasons.
  • FLO Response
  • Iain on 12/11/2013
  • Kerry on 12/11/2013
  • Anonymous on 12/11/2013
  • Tim on 12/11/2013
  • Bob on 11/11/2013
  • Martin on 11/11/2013
  • Geoffrey on 11/11/2013
  • Russell on 11/11/2013
  • Unfortunately we needed a few days to obtain the information you requested (we contact the importer, who contacted the manufacturer in China). We should have advised you of the likely delay so please accept our apologies. However, we can obtain the parts required to replace your broken Dec motor. HTH
  • FLO Response
  • William on 11/11/2013
  • Anonymous on 08/11/2013
  • Anonymous on 08/11/2013
  • Bernie on 07/11/2013
  • Graham on 07/11/2013
  • Anonymous on 07/11/2013
  • William on 07/11/2013
  • Anonymous on 06/11/2013
  • David on 06/11/2013
  • David on 06/11/2013
  • Kay on 06/11/2013
  • Anonymous on 05/11/2013
  • Anonymous on 05/11/2013
  • Phil on 05/11/2013
  • Rita on 05/11/2013
  • Mr A on 05/11/2013
  • Anonymous on 05/11/2013
  • Anonymous on 04/11/2013
  • Paul on 04/11/2013
  • Dick on 04/11/2013
  • Samuel on 04/11/2013
  • Anonymous on 04/11/2013
  • Paul on 04/11/2013
  • Kevin on 04/11/2013
  • Malcolm on 03/11/2013
  • Stephen on 01/11/2013
  • Anonymous on 01/11/2013
  • Kevin on 01/11/2013
  • Guy on 31/10/2013
  • Kevin on 31/10/2013
  • Peter on 31/10/2013
  • Chris on 31/10/2013
  • Anonymous on 30/10/2013
  • John on 30/10/2013
  • Jason on 30/10/2013
  • John on 30/10/2013
  • Stuart on 30/10/2013
  • Anonymous on 30/10/2013
  • Martin on 29/10/2013
  • Stuart on 29/10/2013
  • Daniele on 29/10/2013
  • Lawrence on 29/10/2013
  • Mike on 29/10/2013
  • Anonymous on 28/10/2013
  • Debbie on 28/10/2013
  • Prj on 28/10/2013
  • Avtar on 28/10/2013
  • Anonymous on 28/10/2013
  • Anonymous on 28/10/2013
  • Fred on 26/10/2013
  • Ian on 25/10/2013
  • Avtar on 25/10/2013
  • Robert on 25/10/2013
  • Andrew on 24/10/2013
  • Anonymous on 24/10/2013
  • Jayne on 24/10/2013
  • Dave on 24/10/2013
  • Sami on 23/10/2013
  • Anonymous on 23/10/2013
  • Paul on 23/10/2013
  • Sorry about that. We currently update our stock manually but will soon be moving to a new and more reliable stock indicator.
  • FLO Response
  • Anonymous on 23/10/2013
  • David on 23/10/2013
  • Anonymous on 23/10/2013
  • Dave on 23/10/2013
  • Paul on 23/10/2013
  • Anonymous on 22/10/2013
  • Peter on 21/10/2013
  • John on 21/10/2013
  • Graham on 21/10/2013
  • Gina on 21/10/2013
  • Barry on 21/10/2013
  • Peter on 18/10/2013
  • Anonymous on 18/10/2013
  • Anonymous on 18/10/2013
  • Chris on 18/10/2013
  • PJ on 18/10/2013
  • Steve on 17/10/2013
  • Krystyna on 16/10/2013
  • Kim on 16/10/2013
  • Joe on 16/10/2013
  • Dave on 16/10/2013
  • Dave on 16/10/2013
  • Anonymous on 16/10/2013
  • Jason on 16/10/2013
  • Anonymous on 16/10/2013
  • Anonymous on 15/10/2013
  • Anonymous on 15/10/2013
  • Ed on 15/10/2013
  • Jeremy on 15/10/2013
  • Anonymous on 15/10/2013
  • James on 15/10/2013
  • Julian on 15/10/2013
  • Tim on 15/10/2013
  • Anonymous on 14/10/2013
  • Garry on 14/10/2013
  • Anonymous on 11/10/2013
  • Alex on 10/10/2013
  • Anonymous on 10/10/2013
  • Wayne on 10/10/2013
  • Anonymous on 09/10/2013
  • Anonymous on 09/10/2013
  • Steve on 09/10/2013
  • Paul on 09/10/2013
  • Geir on 08/10/2013
  • Sorry we weren't able to assist. We currently cannot deliver some large goods to Norway for logistical reasons. This is an area we need to improve so thank-you for mentioning it.
  • FLO Response
  • Jackie on 08/10/2013
  • David on 07/10/2013
  • Ian on 04/10/2013
  • Karen on 04/10/2013
  • Nicolas on 04/10/2013
  • Martin on 03/10/2013
  • Frazer on 02/10/2013
  • Ian on 02/10/2013
  • Nick on 02/10/2013
  • Barry on 01/10/2013
  • Vanessa on 01/10/2013
  • Anonymous on 01/10/2013
  • Kal on 01/10/2013
  • Dr. on 30/09/2013
  • Iain on 30/09/2013
  • John on 30/09/2013
  • Imad on 30/09/2013
  • Anonymous on 30/09/2013
  • Ed on 30/09/2013
  • Vince on 26/09/2013
  • Heungjae on 26/09/2013
  • Anonymous on 26/09/2013
  • Anonymous on 26/09/2013
  • Kevin on 26/09/2013
  • Marek on 25/09/2013
  • Dr. on 25/09/2013
  • Heungjae on 25/09/2013
  • Colin on 25/09/2013
  • Mark on 24/09/2013
  • Russell on 24/09/2013
  • Anonymous on 24/09/2013
  • John on 24/09/2013
  • Apologies John, when we cannot supply something we often do refer customers to another retailer but we are not familiar with retailers in your country so were unable too.
  • FLO Response
  • Anonymous on 20/09/2013
  • Sorry to hear you slipped through the net.
  • FLO Response
  • Les on 14/09/2013
  • Chris on 13/09/2013
  • Simon on 13/09/2013
  • Leon on 13/09/2013
  • Neil on 13/09/2013
  • Anonymous on 12/09/2013
  • Malcolm on 12/09/2013
  • Roberto on 12/09/2013
  • Anonymous on 12/09/2013
  • Anonymous on 11/09/2013
  • A on 11/09/2013
  • Mark on 11/09/2013
  • Anonymous on 11/09/2013
  • Iain on 10/09/2013
  • Craig on 10/09/2013
  • Anonymous on 10/09/2013
  • William on 10/09/2013
  • Gary on 09/09/2013
  • James on 09/09/2013
  • Carlo on 09/09/2013
  • Pam on 09/09/2013
  • Ian on 07/09/2013
  • Vince on 06/09/2013
  • Jane on 06/09/2013
  • Anonymous on 06/09/2013
  • Anonymous on 06/09/2013
  • David on 05/09/2013
  • David on 05/09/2013
  • Kevin on 05/09/2013
  • Barry on 05/09/2013
  • Chris on 05/09/2013
  • Jason on 05/09/2013
  • Anonymous on 04/09/2013
  • Jason on 04/09/2013
  • Kevin on 04/09/2013
  • George on 04/09/2013
  • Avtar on 04/09/2013
  • Ed on 03/09/2013
  • Anonymous on 03/09/2013
  • Eric on 02/09/2013
  • Anonymous on 02/09/2013
  • Terry on 02/09/2013
  • Tony on 02/09/2013
  • Anonymous on 02/09/2013
  • Anonymous on 02/09/2013
  • Sabri on 02/09/2013
  • Anonymous on 02/09/2013
  • George on 02/09/2013
  • Ian on 02/09/2013
  • Paul on 02/09/2013
  • Anonymous on 01/09/2013
  • Mike on 30/08/2013
  • Anonymous on 29/08/2013
  • Richard on 29/08/2013
  • Tony on 29/08/2013
  • Anonymous on 28/08/2013
  • Bryan on 28/08/2013
  • Nicola on 28/08/2013
  • Karen on 27/08/2013
  • Paul on 27/08/2013
  • Mark on 26/08/2013
  • John on 23/08/2013
  • John on 23/08/2013
  • Anonymous on 23/08/2013
  • Anonymous on 22/08/2013
  • Anonymous on 22/08/2013
  • David on 22/08/2013
  • C.r. on 22/08/2013
  • George on 22/08/2013
  • Nadeem on 21/08/2013
  • Clive on 21/08/2013
  • Steve on 21/08/2013
  • Anonymous on 21/08/2013
  • Anonymous on 21/08/2013
  • Dave on 20/08/2013
  • Ed on 20/08/2013
  • Paul on 20/08/2013
  • David on 20/08/2013
  • Anonymous on 20/08/2013
  • Andy on 20/08/2013
  • Ed on 19/08/2013
  • James on 19/08/2013
  • Dennis on 19/08/2013
  • Anonymous on 19/08/2013
  • Guy on 19/08/2013
  • Anonymous on 19/08/2013
  • Anonymous on 16/08/2013
  • Dave on 16/08/2013
  • Anonymous on 16/08/2013
  • Bob on 15/08/2013
  • Simon on 15/08/2013
  • N. on 15/08/2013
  • Nigel on 15/08/2013
  • Luke on 15/08/2013
  • Jamie on 15/08/2013
  • Brian on 15/08/2013
  • Anonymous on 15/08/2013
  • Keith on 15/08/2013
  • Darren on 14/08/2013
  • David on 14/08/2013
  • Anonymous on 14/08/2013
  • Kevin on 14/08/2013

Customer Services Report
May 2017 / View Older
Positive Feedback read all 4324 comments
Enquiries Responded to within 6 working hours
Orders Completed within 2 working days