Terms and Conditions

Product Availability

Our website is regularly updated. However, we cannot guarantee availability. Orders placed outside our office hours (10.00 am - 4 pm Mon-Fri UK time) may be subject to change. We will contact you as soon as possible if this is the case. If you place an especially high-value order, we reserve the right to contact you for further confirmation of your order details, prior to authorisation.

Prices

Payments are made in GBP.

Non-GBP prices are calculated and displayed according to the day’s exchange-rate so are a guide only. The amount shown on your card statement might be a 'little' more or less than the price displayed on our website. The same applies to refunds, they too are calculated according to the day’s exchange-rate.

Where applicable prices include VAT at the current rate. 

Payment

Our website accepts Visa, Mastercard, Maestro, Electron and Paypal. Please contact us if you wish to pay by Cash or Bank Transfer. All credit and debit card transactions are processed using secure online payment systems provided by SagePay - the UK's largest independent Payment Service Provider. 

Delivery

Orders placed for in-stock items before 3pm, Mon-Fri, are normally dispatched same-day or next working day.

Most deliveries to UK addresses arrive in 1-3 working days (via DHL or Royal Mail) and cost £2.95-7.95. 

Deliveries to locations outside the UK usually arrive in 2-5 days. 

For international orders an additional delivery charge will apply, the charge is calculated automatically during the checkout process. Customs fees/tariffs are not included in shipping calculations and are not the responsibility of The Binocular Shop. For these fees, please contact your local customs office. 

Saturday delivery can be arranged for the majority of UK mainland locations. If this option is available for your location it can be selected at the checkout - an additional charge is applied.

If your order is sent by courier, the courier company will attempt delivery twice. Then, after five days, if you have not contacted them the goods will be returned to us. 

Items delivered via Courier require a signature on delivery. The driver will deliver to a neighbour if they have your permission but will not "leave in green bin" or "behind the shed". 

Please note we do not deliver to PO Boxes or freight forwarding companies. 

Returns and Cancellation

When you buy goods through www.thebinocularshop.com you have the same rights as when purchasing from a regular shop or showroom. In addition, you are entitled to a fourteen-day 'cooling off' period as described in the 'Consumer Contracts Regulations'. 

We want you to be completely satisfied with your purchase so if for any reason you are not happy please return it within 30 days of receiving the item.  We will exchange, replace or refund at your request subject to the following conditions: 

  • You must take reasonable care of the goods while they are in your possession.
  • Goods must be returned with all accessories, instructions, etc and must be suitably packed.
  • CDs, DVDs or software will only be accepted if the seal or packaging is intact.
  • A proof of purchase must be supplied.
  • You must return any free gifts that came with the product.
  • We will not refund items that have been customised, personalised or specially made to your individual specification.

Where a warranty return or complaint is justified we will pay the return costs, otherwise you will bear the direct cost of returning the goods. 

Please do not return goods without first contacting us. Wherever possible we will respond to your individual circumstances. If a fault occurs after 30 days but within the manufacturer's warranty period we will normally offer you a prompt repair, exchange or refund. To arrange for return of your goods please contact The Binocular Shop by email to questions@thebinocularshop.com 

Goods to be returned should be sent to: The Binocular Shop, Unit 7 Budlake Units, Budlake Road, Marsh Barton Trading Estate, Exeter, Devon, EX2 8PY.

Note regarding binocular optical alignment: Binoculars are very reliable products. If a binocular is delivered with optics correctly aligned (collimated) it will remain that way for many years, unless it receives an impact. All our Binoculars are covered for manufacturing faults for a minimum of two years but optical misalignment resulting from an impact is not covered so we strongly recommend you check for this within fourteen days of receiving the binocular. After fourteen days we will not replace or refund a binocular for optical misalignment but we will happily quote for, then arrange, a repair. 

Email address & Contact details

The Binocular Shop will only disclose information to third parties for goods delivery purposes. We do not sell, rent or loan customer email addresses or contact details to any other party. We may send occasional notices relating to our products or services. If you do not wish to receive these notices or would like to advise us of a change of email address please email us at questions@thebinocularshop.com

Cookies

Cookies are small pieces of text that your web browser stores on your computer when you visit some sites. The Binocular Shop uses some cookies that make it easier for you to use our site. For example, we may use a Cookie to retrieve your shopping cart contents on a return visit. The Cookie contains no personal information about you, it is merely a text file and the Cookie we might add is nothing more.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please contact questions@thebinocularshop.com

We cannot accept responsibility for information or opinions from third parties contained within this site or for the content of links from this site.

Specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. Errors and Omissions excepted.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a situation arises.


Customer Services Report
April 2017 / View Older
Positive Feedback read all 4259 comments
Enquiries Responded to within 6 working hours
Orders Completed within 2 working days